Earlier this year we bought a Logik 19" tv for the kitchen and something went wrong with it, so we took it back to Curry's they didn't have the same one as a replacement so we paid an extra £40 for a TEAC 22" LCD tv on 28 October, all in all we paid £239.00 both times on our Debit Card.
Last night the tv was working perfectly then this morning it had 2 big black blobs on the screen and loads of lines across it. So this afternoon I took it back to Curry's and asked for a replacement, under the Sale of Goods Act.
After much umming and ahhhing I was told that it wasn't the policy of the manufacturer 'TEAC' to change things, but that I had to leave it at the store and wait for an engineer to assess the damage. I was on my own and tbh I just havn't got much fight left in me lately, so I said ok fine and they promised to call me asap. Just as I got back into the office and was on the phone to a client they called on my mobile and spoke to my OH and told him that the engineer has said that the screen was cracked and therefore they didn't have to repair it or replace the tv. A rather large argument started and my OH found out that the engineer didn't not actually see the tv but was told the symptoms over the phone and diagnosed it then.
Just as an aside I have not hit it with anything or dropped it, all I have done is dust it. It's sited in the corner of the kitchen away from heat and cold and is at the back of the work surface so cannot be accidently 'hit' with anything.
We were told to go a collect it asap and if we had a problem to get an independent investigation done and that if it was found that the screen was not broken that they would then either repair it or replace it.
So not wanting to leave it there I called the helpline and spoke to an engineer called Michael in the Nottingham Call Centre, I explained the whole thing and he said that he was not happy with that explanation and advised me to go further with it all, he passed me over to a Ryan and after relating the whole thing yet again he promised to get a manager to call me.
Then I waited and waited and thought sod it I'll call again, I then got through to a Customer Service Manager called Richard Thomas, replayed it all again and he advised us to go get the tv and have it assessed.
So off we went after work and collected the offending tv, had major words with the guy on the customer service desk who to be fair said that if it were up to him he would have changed it but it was 'policy' etc etc.
So that the sort version, I reckon an email to the CEO is next, what does anyone think ?
Last night the tv was working perfectly then this morning it had 2 big black blobs on the screen and loads of lines across it. So this afternoon I took it back to Curry's and asked for a replacement, under the Sale of Goods Act.
After much umming and ahhhing I was told that it wasn't the policy of the manufacturer 'TEAC' to change things, but that I had to leave it at the store and wait for an engineer to assess the damage. I was on my own and tbh I just havn't got much fight left in me lately, so I said ok fine and they promised to call me asap. Just as I got back into the office and was on the phone to a client they called on my mobile and spoke to my OH and told him that the engineer has said that the screen was cracked and therefore they didn't have to repair it or replace the tv. A rather large argument started and my OH found out that the engineer didn't not actually see the tv but was told the symptoms over the phone and diagnosed it then.
Just as an aside I have not hit it with anything or dropped it, all I have done is dust it. It's sited in the corner of the kitchen away from heat and cold and is at the back of the work surface so cannot be accidently 'hit' with anything.
We were told to go a collect it asap and if we had a problem to get an independent investigation done and that if it was found that the screen was not broken that they would then either repair it or replace it.
So not wanting to leave it there I called the helpline and spoke to an engineer called Michael in the Nottingham Call Centre, I explained the whole thing and he said that he was not happy with that explanation and advised me to go further with it all, he passed me over to a Ryan and after relating the whole thing yet again he promised to get a manager to call me.
Then I waited and waited and thought sod it I'll call again, I then got through to a Customer Service Manager called Richard Thomas, replayed it all again and he advised us to go get the tv and have it assessed.
So off we went after work and collected the offending tv, had major words with the guy on the customer service desk who to be fair said that if it were up to him he would have changed it but it was 'policy' etc etc.
So that the sort version, I reckon an email to the CEO is next, what does anyone think ?
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