Which? Future of Banking Commission '' the big banking debate''

[Amethyst]

Email rec'd on this, bit of a slow up but least they havent just forgotten what they are meant to be doing.


» Which? Campaigns
» Recommendations to the government for the next steps

August 24, 2010 Help | Contact Us Progress report
We wanted to update you on our progress with the Future of Banking Commission's key proposals. Issues raised at the Big Banking Debate included: The pressure tactics banks use The shift away from a personalised banking service to one driven by sales targets Banks pushing products that you don't want or need

As a result Which? has been campaigning for reform of sales practices in banks, including the following: Remuneration for frontline staff not linked to sales but rewarding customer satisfaction Customers treated fairly and complaints resolved in a fair and timely manner No commission or bonuses received for selling products

The FSA now appears to be acting on our concerns - announcing a review of reward structures for in-house sales staff to see if incentives are well-designed to guard against mis-selling. Which? continues to talk to the regulator to ensure your experiences are taken into account. If you've got a story about sales practices in your bank, we'd love to hear it.
More about Which? banking debate