With concerns over perceived breaches of the waiver and the lack of visible montioring and enforcement work being undertaken by the FSA, I asked them
I then, as the request covered a wide range, narrowed the query down to;
Response below.
- “In a letter to firms dated 19th March 2009 regarding the modification of DISP rules for complaints handling regarding unauthorised overdraft charges you state ''The minimum standards are not handbook guidance but rather update firms on the findings of good practise from our thematic review of the handing of unauthorised overdraft complaints.'' The only published information from any thematic review is dated July 2007. Please send any documents/letters sent to firms, barring the 19th March letter, relating to the most recent thematic review.”
I then, as the request covered a wide range, narrowed the query down to;
- “Please provide formal data showing the processes undertaken and results of visits to firms regarding the monitoring of firms compliance with the FSA waiver undertaken since January 2009. Firms names may be redacted as the enquiry relates to evidence that the FSA IS effectively monitoring the firms’ compliance with the waiver rather than specific information on individual firms.”
- “Please provide formal data showing the processes undertaken and results of visits to firms regarding the monitoring of firms compliance with the FSA waiver undertaken since January 2009. Firms names may be redacted as the enquiry relates to evidence that the FSA IS effectively monitoring the firms’ compliance with the waiver rather than specific information on individual firms.”
Response below.
Comment