I have just received a letter. Is this normal?

[Nattie]

This is a fan's favourite and one of my favourite threads that i wrote away from charges so here we go.

"we are investigating your claim" = We will pay up but we want you to send another letter so we can test your nerves.

Over to you guys and remember, quote the letter and then what YOU think it really means.

ENJOY

[Paule]

"On a purely commercial basis, it will cost Halifax money to defend your claim in terms of the legal costs incurred"

Ok we give up, we've tryed all our tricks, heres your money back