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Thread: EDF billing issue

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  1. #1
    Paulo's Avatar

    Junior Member

    Jul 2017
    0 Post(s)

    Default EDF billing issue


    We moved back into our house 4.5 years ago after some building works. Since we moved back in we have only received estimated bills from EDF despite their meter readers visiting the premises on at least 3 occasions to take accurate readings. We continued to pay the bills we received without giving it much further thought knowing that they were in receipt of accurate readings. In February of this year, they sent us a bill for in excess of £25k having applied the latest reading to the account. When we queried this with them we were advised that they would apply the back billing code as they had received readings and not applied them to the account because they believed them to be too high. Subsequently, they wrote to us and stated that they would NOT apply the back billing code as in their opinion they had attempted to read the meter on other occasions. They supplied a list of about 7 occasions they state they tried to gain access but I can categorically say that on at least 3 of these I was home and they did NOT make any attempt. We complained to the ombudsman but they sided with EDF stating EDF had made attempts to notify us of the usage (letters we did not receive!) and read the meter on other occasions. We dispute the facts provided to the ombudsman but obviously have no evidence to prove one way or another. We are now in the position where they are demanding we repay in excess of £25k which we believe to be extremely unfair when they knew the usage was high and, by their own admission, ignored the readings.

    Any advice on what we do next?

  2. #2
    Paulo's Avatar

    Junior Member

    Jul 2017
    0 Post(s)

    Default Re: EDF billing issue

    Hi again... Does no one have any advice for me? I have spoken to a solicitor who believes we have an excellent case and should not be liable for the full amount but it would still be nice to hear other peoples thoughts/experiences.... Thanks

  3. #3
    Kati's Avatar

    LB Team Member

    Jun 2014
    1215 Post(s)

    Default Re: EDF billing issue

    @Amethyst @Peridot @des8 @R0b ... any ideas??
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

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  4. #4
    des8's Avatar

    VIP Member

    Mar 2013
    487 Post(s)

    Default Re: EDF billing issue

    As a starting point do you think that twentyfive thousand is anywhere near correct?
    You have been paying and this is extra for four and half years usage.

    To me that sounds excessive.
    I live in an old stone house and am all electric and pay about £ 2000 p.a.... are you supplying the rest of your road!

    Has the meter been tested?

  5. #5
    slainte caragh's Avatar

    VIP Member

    Mar 2017
    17 Post(s)

    Default Re: EDF billing issue

    can you post up the bill at all? personal details removed of course, I am sure @Kati wouldn't mind helping there??

    As a customer services advisor I have done several roles and one was for a gas company, I would be interested in seeing the amount of energy they are claiming you have used.

    I will then have a quick calc myself to see if it's feasible, I am with @Des, 25k for 4 years is excessive.. unless you're a power plant?!?!?

    is this a residential account or a business one.. and for business I do include farm/smallholding
    Those who don't believe in Magic will never find it! - Roald Dahl

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