Good afternoon,
Was hoping for a little advice, if anyone can help please.
Its a really long drawn out saga but my daughter has been trying to get a refund for a faulty HTC phone for the past 2 months, with advice from the Trading Standards and she has had with no joy whatsoever, despite all her correspondence (all recorded delivery). So she had an Independent Report done including photographs on the phone to help with her case and this has confirmed that their is a fault with the phone and it is not fit for purpose. Everything was sent to HTC and they signed for it on 1st June.
As no reply has been received back from HTC she is going to make a Section 75 claim.
The Independent Report was only obtained after trying to resolve this matter with HTC, it was a last resort on her side to prove a faulty phone. Would this cost be considered a consequential loss? or if the claim is successful could she only hope to recoup the cost of the phone from the credit card company? The report cost her £120 (not paid by credit card) and she would not have had it carried out if she had not needed to back up her case to prove the phone does have a fault.
Hope this makes sense, would be most grateful for any help.
Also we have been corresponding with HTC at their offices in Slough. Unable to find address or email for CEO in the UK, might anyone know where I could find this information?
Thank you so much to anyone who might be able to help.
Was hoping for a little advice, if anyone can help please.
Its a really long drawn out saga but my daughter has been trying to get a refund for a faulty HTC phone for the past 2 months, with advice from the Trading Standards and she has had with no joy whatsoever, despite all her correspondence (all recorded delivery). So she had an Independent Report done including photographs on the phone to help with her case and this has confirmed that their is a fault with the phone and it is not fit for purpose. Everything was sent to HTC and they signed for it on 1st June.
As no reply has been received back from HTC she is going to make a Section 75 claim.
The Independent Report was only obtained after trying to resolve this matter with HTC, it was a last resort on her side to prove a faulty phone. Would this cost be considered a consequential loss? or if the claim is successful could she only hope to recoup the cost of the phone from the credit card company? The report cost her £120 (not paid by credit card) and she would not have had it carried out if she had not needed to back up her case to prove the phone does have a fault.
Hope this makes sense, would be most grateful for any help.
Also we have been corresponding with HTC at their offices in Slough. Unable to find address or email for CEO in the UK, might anyone know where I could find this information?
Thank you so much to anyone who might be able to help.
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