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Hi,
In January I bought a 2nd hand car from a local (ish 60 miles away) garage.
On the way home one of the suspension struts failed on the motorway, the combined force of the failure made the other front suspension strut fail at the same time.
I called the garage immediately and they denied realising it was a potential issue.
I contacted the warranty company who he had covered the car with, they said "we aren't a 1st day warranty, it was clearly a pre-existing issue, sorry". Kind of expected that, fair enough!
Garage then became uncontactable and the car was un-driveable. So I shopped around and got the cheapest quoting garage to fix it. (its a 4x4 so even cheap wasn't cheap)
£850 later it was fixed, and the garage started answering the phone again! I explained me woes with the warranty company. I was told "Ill talk to them".
Months went by with me chasing every couple of weeks. Apparently the CEO of this warranty company has been going to visit the garage about 5 times now and never showed up. (yeah right). Now I'm waiting for a mythical call from the warranty company to get it sorted. Ive called them myself again and they have no record of someone going to call me.
Where do I go from here? I've given the garage almost 6 months to sort this out, can i claim the money from them directly?
Many thanks
Richard
In January I bought a 2nd hand car from a local (ish 60 miles away) garage.
On the way home one of the suspension struts failed on the motorway, the combined force of the failure made the other front suspension strut fail at the same time.
I called the garage immediately and they denied realising it was a potential issue.
I contacted the warranty company who he had covered the car with, they said "we aren't a 1st day warranty, it was clearly a pre-existing issue, sorry". Kind of expected that, fair enough!
Garage then became uncontactable and the car was un-driveable. So I shopped around and got the cheapest quoting garage to fix it. (its a 4x4 so even cheap wasn't cheap)
£850 later it was fixed, and the garage started answering the phone again! I explained me woes with the warranty company. I was told "Ill talk to them".
Months went by with me chasing every couple of weeks. Apparently the CEO of this warranty company has been going to visit the garage about 5 times now and never showed up. (yeah right). Now I'm waiting for a mythical call from the warranty company to get it sorted. Ive called them myself again and they have no record of someone going to call me.
Where do I go from here? I've given the garage almost 6 months to sort this out, can i claim the money from them directly?
Many thanks
Richard
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