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I need some advice regarding a VT that I initiated on the 17th May 2017 with Billing Finance.
I have emailed the standard VT letter, and sent via Royal Mail Recorded Delivery.
I have confirmation the letter has been delivered, I also sent the email copy to several Billing Finance contact email addresses. I provided 14days for them to collect the vehicle and requested all correspondence be in writing via letter or email (providing a valid email address for them to contact me of course)
As of yet (2nd June) I have had no response from Billing Finance, not one little noise - I did cancel my direct debit and recieved a 'missed payment' email from them though but NOTHING regarding my VT.
I have also emailed them 2 days ago, reminding them that the 14days I have provided for them to collect the vehicle are about to expire and that I have heard nothing from them, additionally telling them that as of June 7th the vehicle will not be insured or taxed and that I will be informing the DVLA that the vehicle is now in there ownership/registered keeper and I will retain no liability beyond this date.
I have also emailed them to inform them I intend to levy a charge of £10 per day beyond June 7th that they leave the vehicle with me.
I am concerned that I'm simply getting no response whatsoever, literally nothing at all from them.
Do I have cause to go to the Financial Ombudsman? what do I do next?
I have emailed the standard VT letter, and sent via Royal Mail Recorded Delivery.
I have confirmation the letter has been delivered, I also sent the email copy to several Billing Finance contact email addresses. I provided 14days for them to collect the vehicle and requested all correspondence be in writing via letter or email (providing a valid email address for them to contact me of course)
As of yet (2nd June) I have had no response from Billing Finance, not one little noise - I did cancel my direct debit and recieved a 'missed payment' email from them though but NOTHING regarding my VT.
I have also emailed them 2 days ago, reminding them that the 14days I have provided for them to collect the vehicle are about to expire and that I have heard nothing from them, additionally telling them that as of June 7th the vehicle will not be insured or taxed and that I will be informing the DVLA that the vehicle is now in there ownership/registered keeper and I will retain no liability beyond this date.
I have also emailed them to inform them I intend to levy a charge of £10 per day beyond June 7th that they leave the vehicle with me.
I am concerned that I'm simply getting no response whatsoever, literally nothing at all from them.
Do I have cause to go to the Financial Ombudsman? what do I do next?
