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    elephantintheroom's Avatar

    Junior Member

    Apr 2017
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    Default Informed company would charge for dealing with further correspondence - Small claims?

    Background: Having used the services of a company, when we came to cancel they said they would hold us to an agreement we had originally made over the phone and would have to pay a cancellation charge. Having had no previous knowledge of this agreement I requested a copy of the recording and having listened to it, they have absolutely no leg to stand on. Basically what they said we agreed to was not mentioned at any time on the recording of the call. We therefore declined to pay their cancellation charge and they started sending us regular demands by post.

    Eventually I wrote back to them explaining why we were not agreeing to pay their cancellation charges. In the letter I informed them that if they sent any further correspondence they would be entering in to an agreement that meant I would charge them £50 as an administration charge for each letter they sent and I had to deal with. Letters continued to come and each time I wrote back to them, referring to the previous letter and enclosed an "invoice" for the £50. We're up to 3 so far.

    Originally I hoped it would just be a deterrent. But now I am considering the possibility of making a small claim. Is there a possibility I may "win" or is this not really worth pursuing any further?

    Thanks in advance.
    Last edited by elephantintheroom; 20th April 2017 at 15:43:PM. Reason: spelling

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