Results 1 to 11 of 11

Thread: £200 BT bill for 1 month

  • Share
  • Thread Tools
  • Display
  1. #1
    Join Date
    Sep 2016
    Posts
    15
    Mentioned
    0 Post(s)

    Default £200 BT bill for 1 month

    My BT package is £20 a month for basic youview tv box (freeview channels only), broadband and land line phone. They want £200 for last month, yet i've made no phone calls. I have watched alot of "on-demand" tv through freeview channels only, no box office or pay per view stuff. I dont get a paper bill with break-down of charges, and whenever i ring them i get indian people who cant understand english, who simply repeat "you must pay £200 now" in pigeon english.
    The tv box is very buggy and unstable, and the broadband is a joke, always dropping its connection, and is slower than 3G on my mobile.
    I've asked them to cancel my whole bt package but they wont do it unless i pay £200, which i dispute and will not pay.
    I joined bt in october 2016 (worst decision of my life). I left virgin before that because the monthly bill was always double/treble what it should be, again i never made phone calls and did not watch any on-demand back then. Stupidly i always paid virgin.
    Are all landline/tv/BB suppliers the same? Rip-off britain?
    I have a very low income but feel annoyed having to permanently ditch having home phone and internet just because the providers are all scammers.
    Any ideas on what i can do?

  2. #2
    Join Date
    May 2010
    Posts
    6,796
    Mentioned
    54 Post(s)

    Default Re: £200 BT bill for 1 month

    Ok, I am completely confused now. They want £200 for phone calls made? What or who did you call according to them?

    Or do you want to cancel and therefore have to pay up to finish a contract?
    "Family means that no one gets forgotten or left behind"
    (quote from David Ogden Stiers)

  3. #3
    Join Date
    Apr 2010
    Posts
    33
    Mentioned
    0 Post(s)

    Default Re: £200 BT bill for 1 month

    Do you have an online BT account? You should be able to view a breakdown on there. If not you can probably create one - you might just need your BT account number.

  4. #4
    Join Date
    Mar 2017
    Posts
    71
    Mentioned
    0 Post(s)

    Default Re: £200 BT bill for 1 month

    please ask for a billing breakdown, once you have this you will be able to see what exactly you are being charged for.

    Do you play games via your TV? Poker? Bingo? anything like that? Some games connect via a phone line and charge you, it may seem unfair but you are liable for them as it says in ittty bitty writing at the bottom of the screen.

    As for your internet speeds, what have they said about rectifying this?

    If the charges are termination charges, I am afraid they are legally allowed to charge you line rental till the end of your contract, but if i can help you I will

    Good luck

    Callie

  5. #5
    Join Date
    Mar 2013
    Posts
    1,979
    Mentioned
    110 Post(s)

    Default Re: £200 BT bill for 1 month

    I have BT with phone, Freeview, broadband, mobile etc. and my monthly bill never increases more than a couple of pounds (usually overseas calls and calls to mobiles) Have you been watching programs from BT TV, selectable in the viewers section on your freeview box? These are chargeable per film. Ignore post #4, there is no connection between your freeview box and the phone line.

    The suggestion by Lucifa to create an online account is good. You will be able to access all your chargeable details.

    No India is not the best for support, they have great difficulty understanding basic English, I understand that plans are in place to move support back to UK because of dissatisfaction. I once had my phone problems fixed twice, including a visit by OpenReach when I only called to enquire about moving the physical location of the line.

    If you have speed problems then keep hassling them.

  6. #6
    Join Date
    May 2016
    Posts
    273
    Mentioned
    78 Post(s)

    Default Re: £200 BT bill for 1 month

    Hi,
    Also check which broadband package you have. I have BT and the download speed are not always brilliant, but then I'm also in the sticks which doesn't help!
    If you're watching the films or playing games I would have thought that a basic package would not be sufficient, not a gamer myself but have teenager so well aware how juicy some of these games are. It is not cheap to get the unlimited package but for those spending a lot of time on games, downloading films etc it may be worth considering. Just be aware that the excess fees for over usage of your allowable download are pretty extortionate.
    Check what package you actually have.
    I am a fully qualified solicitor employed by the LegalBeagles forum to assist you with a wide range of legal questions. I would be happy to try and assist informally where needed. Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability. I do not represent clients off forum. If in doubt seek professional face to face legal advice.

  7. #7
    Join Date
    Jun 2014
    Posts
    10,528
    Mentioned
    1020 Post(s)

    Default Re: £200 BT bill for 1 month

    Quote Originally Posted by Peridot View Post
    not a gamer myself but have teenager so well aware how juicy some of these games are. It is not cheap to get the unlimited package but for those spending a lot of time on games, downloading films etc it may be worth considering.
    tell me about it

    I have 2 teenage sons and my other half (who ALL hit the internet for cr@p at silly o'clock) ... (Austrian) internet radio, streaming films, minecraft etc... all add up! I'm so glad we went for unlimited internet
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    I can be emailed if you need my help loading pictures/documents to your thread. My email address is kati@legalbeagles.info
    But please include a link to your thread so I know who you are.

    Specialist advice can be sought via our sister site JustBeagle

  8. #8
    Join Date
    Feb 2017
    Posts
    813
    Mentioned
    62 Post(s)

    Default Re: £200 BT bill for 1 month

    I have unlimited download and when I watch a few TV frogs via catch up/ondemand i soon crack up several GB a day

    If you have a capped package of say 20GB , that could easily be used in 4 or 5 days.

    I suspect that is what has happened but you need to check the bill.

  9. #9
    Join Date
    Sep 2016
    Posts
    15
    Mentioned
    0 Post(s)

    Default Re: £200 BT bill for 1 month

    I have never played any games on the BT tv box, never watched any pay per view or box office, i live alone so nobody else could have run up the bill.
    They keep sending me letters which i just bin without reading, i'll wait for a court summons and then try to beat them with the old CCA request trick.

  10. #10
    Join Date
    Feb 2017
    Posts
    813
    Mentioned
    62 Post(s)

    Default Re: £200 BT bill for 1 month

    I doubt a cca request will work for a phone bill.
    Have you actually looked at the bill to see what the changes are.
    Watching on demand or iplayer uses a lot of data.

  11. #11
    Join Date
    Mar 2017
    Posts
    71
    Mentioned
    0 Post(s)

    Default Re: £200 BT bill for 1 month

    If you refuse to open the letters or explainations, BT cannot be held responsible.

    I strongly suggest you check the information as most contracts for telecommunications do not involve a CCA, and if they do you would have had this either by emai agreement/letter or been given a portal to access to check your payment history!

Similar Threads

  1. What month is it? Songs with a month in the title
    By Froggy in forum Entertainment
    Replies: 49
    : 20th March 2013, 18:18:PM
  2. Public Bill Committee: Legal Aid, Sentencing and Punishment of Offenders bill: Clause
    By Legal Beagles in forum FREE Debt Advice / Charities
    Replies: 0
    : 12th September 2011, 07:40:AM
  3. Public Bill Committee: Welfare Reform Bill: Schedule 6 (28 Apr 2011)
    By Legal Beagles in forum FREE Debt Advice / Charities
    Replies: 0
    : 5th May 2011, 16:01:PM
  4. Public Bill Committee: Welfare Reform Bill: Clause 7 (29 Mar 2011)
    By Legal Beagles in forum FREE Debt Advice / Charities
    Replies: 0
    : 31st March 2011, 08:20:AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Contact Us



© Celame (UK) Ltd 2016
Hosted by Lodge Information Services Ltd
LegalBeagles® are DPA Registered No. ZA158014
LegalBeagles® is the trading name of CELAME (UK) LIMITED ( 09220332 )
Registered Address: 25 Moorgate, London, England, EC2R 6AY
VAT registration number 206 9740 02
User Alert System provided by Advanced User Tagging v3.1.3 (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd. Runs best on HiVelocity Hosting.
Celame (UK) Ltd Powered by vBulletin® Version 4.2.3
Copyright © 2017 vBulletin Solutions, Inc. All rights reserved.

To find out more about managing your money and getting free advice, visit the Money Advice Service,an independent service set up to help people manage their money.

TOP