The Legal Ombudsman marks two years dealing with claims management complaints

[Legal Beagles]

Two years ago the Legal Ombudsman opened its doors to complaints about claims management companies (CMCs) from the public. Use of the service quickly gathered momentum with approximately 23,000 consumer contacts in Year 1 and approximately 32,000 in Year 2. To date, the Legal Ombudsman has accepted 4,683 complaints for…
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[Amethyst]

Re: The Legal Ombudsman marks two years dealing with claims management complaints

CMC regulation is moving over the the FOS at some undetermined point in the future. Last year the LEO published the details of complaints, which firms they were against etc. All but one of the top 10 firms on the most complaints list has disappeared since the last report. This year they haven't published a list of complaints, and they have removed last years list. Maybe they are waiting for June ?

They are consulting on their strategy for the coming year - quite an interesting read - http://www.legalombudsman.org.uk/wp-...NAL-170125.pdf

This was the list published in June 2016 - ONLY the Claims Guys still exist.

Top complaints – Claims Management Companies

	Rock Law Limited	165	162
	Credit Clear Services Ltd	22	21
	Ifonic plc	20	18
	McCaskill & Morse Limited	7	6
	Claim & Gain Ltd	5	5
	Scarlet Marketing Services Ltd	4	3
	Community Legal Service (Employment) LLP	3	2
	The Claims Guys Limited	10	2
	Mortgage and Loan Claims Limited (Previously About My Rights Ltd)	2	2
	JAS Financial Advisory Services Ltd	2	2