NatWest advantage gold
I opened a NatWestaccount in 1994 this was a standard account . in 2002 whilst onholiday on the isle of Wight my VW camper broke down (it did that alot) and I was skint , I called NatWest and was given a £250 overdraft which I needed to fix the van and get home , what I did notknow was what I had been given was a £16 per month bill . Some yearslatter my over draft was increased to £3000 ( this also I have noidea as to why and still did not know I was being charged £16 for) I have lived in this over draft ever since and have been charged forat about 17%
it would appear that Ihave breakdown , travel , mobile insurance etc all of which I havewith other company's , have never used as I did not know I had them with Natwest .
This came to light thisweek so I contacted NatWest and asked why I have been paying this forthe last 14 years . The out come was that it had gone on to long forthem to look into but as a gesture of good will they will pay my lasttwo £16 instalments . and gave me a number to change my accout back to the one I opened in 94 , thankyou
I am not happy withthis result and is it acceptable ? what do I do
I opened a NatWestaccount in 1994 this was a standard account . in 2002 whilst onholiday on the isle of Wight my VW camper broke down (it did that alot) and I was skint , I called NatWest and was given a £250 overdraft which I needed to fix the van and get home , what I did notknow was what I had been given was a £16 per month bill . Some yearslatter my over draft was increased to £3000 ( this also I have noidea as to why and still did not know I was being charged £16 for) I have lived in this over draft ever since and have been charged forat about 17%
it would appear that Ihave breakdown , travel , mobile insurance etc all of which I havewith other company's , have never used as I did not know I had them with Natwest .
This came to light thisweek so I contacted NatWest and asked why I have been paying this forthe last 14 years . The out come was that it had gone on to long forthem to look into but as a gesture of good will they will pay my lasttwo £16 instalments . and gave me a number to change my accout back to the one I opened in 94 , thankyou
I am not happy withthis result and is it acceptable ? what do I do