A pdf copy of these Regulations and be found here
ADR Regulations 2015
This Statutory Instrument is headed CONSUMER PROTECTION and lists the Competent Authorities responsible each ADR scheme (e.g. Ombudman's ) that are in existance.
If you have a complaint about the way your case was dealt with (not the outcome) or any of the Terms of Reference or Guidelines that are published by the ADR scheme you are forced to use, then the Competent Authority for that scheme is the body you need to complin to.
I think if Site Admin could make this a sticky it would be helpful
ADR Regulations 2015
This Statutory Instrument is headed CONSUMER PROTECTION and lists the Competent Authorities responsible each ADR scheme (e.g. Ombudman's ) that are in existance.
If you have a complaint about the way your case was dealt with (not the outcome) or any of the Terms of Reference or Guidelines that are published by the ADR scheme you are forced to use, then the Competent Authority for that scheme is the body you need to complin to.
I think if Site Admin could make this a sticky it would be helpful
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