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My friend's Vodafone problem again

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  • My friend's Vodafone problem again

    [MENTION=19723]Lee Vodafone Company Rep[/MENTION]

    Guess what? Vodafone have something for pay and go customer's called Freedom Freebies and my friend pays her £20 a month and gets confirmation. However, yet again, it appears to have come up short and is apparently charging her for texts which means that the 30p she might have had as credit(might even have been for previous complaints) means it is at nowt again.

    My advice to her was to go into a physical Vodafone shop cos they will want to resolve this issue face to fact. However, it appears that they really do not give a monkey's about resolving this issue and want to sell her a contract phone or offer her things that will cost her. In fact, they are happy for HER to ring customer services and then want to charge her for the privilege. Lee, what is going on with Vodafone Customer Service and the shop level? These are the people that are YOUR face on the high street. These are YOUR people that supposedly are there to ensure that the key things that Vodafone want are there. Recommending Vodafone to their friends for the level of care and the high level of service that they receive at your branch. Following on from that is that you Retain their custom and ultimately they will go to your shop, online/branch and repurchase from you.

    At the moment, you are moving down to the level of banks who only give a damn about you buying products from them and NOT helping the existing customer with their issue. Lee, I'd email you but you've got her complaint and telephone number on file and a look down this thread will provide information.

    I have now recommended to her that she looks around for other companies that do similar deals to Vodafone and to take her business somewhere else where perhaps their products do not cause her this much grief and where the customer service level is higher than the one that she has experienced with the branch shop today. Lee, it's over to you to speak with my friend directly. You need to speak with her to make sure that you do value her custom with you because quite frankly, today's example stank....
    "Family means that no one gets forgotten or left behind"
    (quote from David Ogden Stiers)
    Tags: None

  • #2
    Re: My friend's Vodafone problem again

    This one (http://www.vodafone.co.uk/shop/bundl...-you-go-plans/)??
    £20 Big Value Bundle
    • Unlimited UK texts
    • 500 UK minutes
    • 2GB UK data
    • 200 Rewards points


    T&Cs - http://www.vodafone.co.uk/terms-and-...ndle/index.htm
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

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    • #3
      Re: My friend's Vodafone problem again

      That appears to be the one Kati. I think there have been 6 to 8 different complaints over the last 2 years. Lee, for his worth, did appear to resolve at least one of them to my friend's satisfaction so he's worth a try before I waste his Chief Executives Team's mailbox
      "Family means that no one gets forgotten or left behind"
      (quote from David Ogden Stiers)

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      • #4
        Re: My friend's Vodafone problem again

        Hope he gets back to you soon xx
        Debt is like any other trap, easy enough to get into, but hard enough to get out of.

        It doesn't matter where your journey begins, so long as you begin it...

        recte agens confido

        ~~~~~

        Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

        I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
        But please include a link to your thread so I know who you are.

        Specialist advice can be sought via our sister site JustBeagle

        Comment


        • #5
          Re: My friend's Vodafone problem again

          I have been with VF for probably 25 years now and they are getting worse, not that they were ever brilliant. When I was made B/R I had 4 phones and a data line for my business and they wouldn't let me cancel contracts to a bare minimum. I always paid for paper statements but they would soon stop sending them so I would have to get them to start again. I only have two phones now and one finished contract over a year ago and the second one is due to run out next month. I have constantly asked why my contract that had ended had not been reviewed and new contract offered due to the fact I would have paid for the phone and had not upgraded to be told this didn't have any bearing. Lo and behold I received a call this week because the other contract is ending and the advisor turned round and stated my un-contracted line should have been at least £10 a month cheaper since the contract ended but I could do this now with a new 12month contract. No talk about back dating this at all only going forward. They then asked what I was going to do with the other line which the contract ends on soon and I said I had a real problem. When asked what the problem was I said I was waiting for that contract to end so I could seriously decide where to go even though I was aware that other companies are just as bad. With all this performance analysis and HR and such like in these companies nowadays I am sure, like politicians, they spin their own surveys to give them answers they want and not the truth because customer service with all these companies is just getting worse.

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