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Evening all, come across this forum whilst searching for advice on google. So here is my problem.
A few weeks ago I sold a brand new Samsung S6 on gumtree for £450. The buyer text me saying he will pay PayPal costs and postage if I could get the phone sent off the same day. So I agreed, and sure enough £450 appeared in my account. He also asked if I could send it to a different address as he was away from home, so again, I agreed.
I packaged the phone up the same day and sent it to the address he requested special delivery with tracking and guaranteed next day delivery.
Meanwhile the buyer was texting me asking if I had sent it, so I replied that I had sent it along with the tracking number.
So I thought that was that and removed the money from my PayPal into my bank account.
A few days later, I received an email from PayPal saying that the buyer had opened a case against me, claiming that he had not received the phone. So I simply checked the royal mail tracking site and found that the item had been signed for at the address he requested. So I messaged the buyer through PayPal saying about the tracking number and the fact that it had been signed for. But he was claiming that I supplied a fake tracking number.
He then continued to escalate into a full claim where PayPal decides the outcome. So I thought how could I lose! So I supplied PayPal with the tracking number, screen shots from our whole text conversation and an explanation as to what had happened.
I then eagerly awaited an email from PayPal, and to my shock, they went his way and my balance was put into negative. So I phoned straight away to get an explanation as to how they come to that outcome. They claimed on the phone that because I did not send it to the buyers confirmed address there is nothing they could do. So I explained to the lady on the phone the whole story and she agreed that I had been scammed and the buyer now has a brand new phone and the money back. But still, they claim there is nothing they can do and I have to pay the money back.
Now surely, the fact that the lady on the phone can see that I had been scammed, there must be something they could do!
I have "lost" my debit card since, so it is no longer linked to PayPal so there is no way that they can get any money out of my account.
Any advice on what I could do next would be greatly appreciated!
(Sorry for the long post)
A few weeks ago I sold a brand new Samsung S6 on gumtree for £450. The buyer text me saying he will pay PayPal costs and postage if I could get the phone sent off the same day. So I agreed, and sure enough £450 appeared in my account. He also asked if I could send it to a different address as he was away from home, so again, I agreed.
I packaged the phone up the same day and sent it to the address he requested special delivery with tracking and guaranteed next day delivery.
Meanwhile the buyer was texting me asking if I had sent it, so I replied that I had sent it along with the tracking number.
So I thought that was that and removed the money from my PayPal into my bank account.
A few days later, I received an email from PayPal saying that the buyer had opened a case against me, claiming that he had not received the phone. So I simply checked the royal mail tracking site and found that the item had been signed for at the address he requested. So I messaged the buyer through PayPal saying about the tracking number and the fact that it had been signed for. But he was claiming that I supplied a fake tracking number.
He then continued to escalate into a full claim where PayPal decides the outcome. So I thought how could I lose! So I supplied PayPal with the tracking number, screen shots from our whole text conversation and an explanation as to what had happened.
I then eagerly awaited an email from PayPal, and to my shock, they went his way and my balance was put into negative. So I phoned straight away to get an explanation as to how they come to that outcome. They claimed on the phone that because I did not send it to the buyers confirmed address there is nothing they could do. So I explained to the lady on the phone the whole story and she agreed that I had been scammed and the buyer now has a brand new phone and the money back. But still, they claim there is nothing they can do and I have to pay the money back.
Now surely, the fact that the lady on the phone can see that I had been scammed, there must be something they could do!
I have "lost" my debit card since, so it is no longer linked to PayPal so there is no way that they can get any money out of my account.
Any advice on what I could do next would be greatly appreciated!
(Sorry for the long post)
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