lg refusing to repair my phone

[nutty]

I purchased a brand new lg g3 from ebay in August last year and it stopped working last week. Since my phone has one year warranty I rang lg uk customer service up to shecdule a repair service however the customer advisor spoke very rudely to me and then told me they can't repair the phone as it was not made in the UK and I should contact the seller rather than lg.

Any advice or suggestions how I can deal with this?

Thanks

[Fred]

Re: lg refusing to repair my phone

As far as I am aware the LG phones (mass selling) are not made in the UK & never have been.

Is the seller a UK recommended distributor or did you purchase further afield ?

Either which way you do have cause if you paid by card for an investigation at least.

[nutty]

Re: lg refusing to repair my phone

Thanks fred. I thought so. The distributer is from the uk.

[nutty]

Re: lg refusing to repair my phone

I did pay by card. Should i email the company to see what they say? Or shoukd i email the distributor?

[Fred]

Re: lg refusing to repair my phone

Yes mail the supplier of your phone along with the recommended UK distributor/retailer with your problem...........I do not see how they can refuse to look at at the issue.

You have rights under your card agreement in that you can report a problem with a purchase so long as it is within (a month ? may-bee longer) of you knowing there was a problem. You must first get a refusal/problem description from your supplier though.

[Tarka]

Re: lg refusing to repair my phone

Your legal rights are against the retail seller only. LG can offer or deny warranty on their own terms, and they may decline to cover a 'grey market' import -

"I contacted LG UK direct and they point blank refused to honour the warranty of any non UK phone (based upon the IMEI they said) even if it was the EU version"
(http://forums.androidcentral.com/lg-...n-version.html)

But the manufacturer's self-defined warranty is less significant than the retailer's non-negotiable statutory duties under consumer law. Go after the retailer.