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Barclay card have stopped taking my arranged payment

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  • Barclay card have stopped taking my arranged payment

    Hi everybody

    I ran into financial difficulties 2.5 years go and arranged with Barclaycard (peviously Egg) to pay £75 per month with interest and charges frozen on a £10,000 debt. This was paid by direct debit and I have not missed any payments. I have just noticed that they have stopped taking the money - the last one being in November. Does anyone know what this means? Is it a prelude to heavier action? Thanks for any advice.
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  • #2
    Re: Barclay card have stopped taking my arranged payment

    Hi, could be that Barclaycard have sold the account.
    Check credit reference files it may show what's happened.
    Have you changed the card e.g. a replacement due to lost or damaged card?

    nem

    Comment


    • #3
      Re: Barclay card have stopped taking my arranged payment

      Originally posted by nemesis45 View Post
      Hi, could be that Barclaycard have sold the account.
      Check credit reference files it may show what's happened.
      Have you changed the card e.g. a replacement due to lost or damaged card?

      nem
      Hi and thanks, I've checked my credit files and there is nothing to say that they have sold the account and the card was withdrawn ages ago.

      Comment


      • #4
        Re: Barclay card have stopped taking my arranged payment

        In that case it could another of Barclaycard's renowned cock ups!
        Would be worth checking with them what's happened, leaves you
        in good stead if the collection activity is escalated.

        nem

        Comment


        • #5
          Re: Barclay card have stopped taking my arranged payment

          Do everything in writing, email is fine. that way you have a trail . Memories can be very selective in large companies and transcripts are sometimes "lost".

          Comment


          • #6
            Re: Barclay card have stopped taking my arranged payment

            Originally posted by nemesis45 View Post
            In that case it could another of Barclaycard's renowned cock ups!
            Would be worth checking with them what's happened, leaves you
            in good stead if the collection activity is escalated.

            nem
            So best to tell them about it rather than keep quiet?

            Comment


            • #7
              Re: Barclay card have stopped taking my arranged payment

              Yes I think so as you have been making on time payments regularly you don't want to give BC an opportunity to escalate the collection activity.

              nem

              Comment

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