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I'm looking for some help as I feel I've hit a brick wall trying to deal with this myself. I'll start from the beginning to give a rough timeline.
In Dec 13 / Jan 14 I received a letter out of the blue from Westcot Credit Services claiming I owed EE / T Mobile for an account.
I contacted them to say i'd never been with this mobile company and asked for more details. They supplied me with the mobile number it related to, and advised a contract had been taken out at a Carphone Warehouse store, and was linked to an address in London.
I then contacted T Mobile and after speaking to 4 different people was assured that the file would be retrieved from the debt collectors and a fraud file would be raised, I would need to wait up to 8 weeks for the paperwork to be sent for signing.
Since then it's been round and round in circles every few weeks, with the same letter from the debt collector asking for payment and giving 14 days for a reply. Me speaking to T Mobile and being promised my call query has been passed onto their ' fraud team' but nothing materializing. Each time I call Wescot back to say I've spoken to T mobile.
The last contact I had was on 29th July, T mobile advised a note was on the file confirming paperwork had been sent - nothing received so far! The same standard letter then came from Westcot on the 14th Aug - this time with an email address for idfraud@t-mobile. Fri 15 Aug I emailed t mobile, asking for paperwork to be sent, and asking them to acknowledge my email was received. No reply at all.
What do I do next ?
Sorry for the long ramble
In Dec 13 / Jan 14 I received a letter out of the blue from Westcot Credit Services claiming I owed EE / T Mobile for an account.
I contacted them to say i'd never been with this mobile company and asked for more details. They supplied me with the mobile number it related to, and advised a contract had been taken out at a Carphone Warehouse store, and was linked to an address in London.
I then contacted T Mobile and after speaking to 4 different people was assured that the file would be retrieved from the debt collectors and a fraud file would be raised, I would need to wait up to 8 weeks for the paperwork to be sent for signing.
Since then it's been round and round in circles every few weeks, with the same letter from the debt collector asking for payment and giving 14 days for a reply. Me speaking to T Mobile and being promised my call query has been passed onto their ' fraud team' but nothing materializing. Each time I call Wescot back to say I've spoken to T mobile.
The last contact I had was on 29th July, T mobile advised a note was on the file confirming paperwork had been sent - nothing received so far! The same standard letter then came from Westcot on the 14th Aug - this time with an email address for idfraud@t-mobile. Fri 15 Aug I emailed t mobile, asking for paperwork to be sent, and asking them to acknowledge my email was received. No reply at all.
What do I do next ?
Sorry for the long ramble
