Land registry; Halifax ;Deeds store

[K4te]

hi im new to all of this , im hoping to get some advice for dad.

He’s trying to sell his house but recently years charges by Halifax /bank of Scotland have surfed up on his land registry and have caused delays to his house sale despite mortgage being cleared off years ago .
Also he has discovered that he has an outstanding balance of almost four thousand pounds due to interest from unknown insurance being added to his Deed Store account- without his knowledge.(at the time he stored his deed he was told he must leave £125 outstanding which he can pay when the deeds are needed).

We have contacted Halifax on several occasions regarding this they themselves are unsure where these charges have come from. One of the customer advisors also contacted the insurance branch; she herself was not given a clear answer.

Any help regarding how we can remove the charges on land registry and the unknown interest charges will be greatly appreciated.

[des8]

Re: Land registry; Halifax ;Deeds store

Have your communications with Halifax been in writing?
I would write to their customer complaints dept, outlining the problem and the inconclusive response you have received from them.
Request they either substantiate the charges or remove them within 10 working days as they are having an adverse effect on the sale of the property.
Depends on the answer you receive (if any) on how you go forward.

Others here may well come forward with alternative strategies

[Captain Haddock]

Re: Land registry; Halifax ;Deeds store

I'm curious about this.

I, too. have my deeds held with Hellifax. I had a major spat with them over several issues that lasted for nearly 8 years and I do not trust them one bit, even though I no longer bank with them. However, I still hold a mortgage with them and they thus hold my deeds. Now that I've read the OP's post, I'm not a little concerned.

[K4te]

Re: Land registry; Halifax ;Deeds store

So far my communication with Halifax has been on over the phone only.

Thank you for your advice i am now in the process of writing a complain letter.