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Job at LLoyds anyone.......?

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  • Job at LLoyds anyone.......?

    On the Reed Job Website:

    Job Description


    Organisation Description

    Working in a contact centre environment for Lloyds TSB communicating with customers who have defaulted on financial agreements, in order to recover a payment in full or to negotiate repayment plans to satisfy the default.

    Excellent salary PLUS bonus package if targets are achieved.
    22 days holiday per year.
    Staff discounts with local companies.
    Share save scheme.
    Contributory pension scheme.
    Preferential mortgage rates.

    15-25 hours per week. Variety of weekday, weekday evenings and weekends shifts available
    Training will be given for 2 weeks Mon - Fri 5pm - 9pm. A buddying system provides new starters the necessary support that ensures that there is always experienced staff to hand who they can refer to as often as they need.


    Job Description

    Predominantly making outbound calls (never?!!?)(although a small proportion of calls are inbound) to existing customers that have either gone over an agreed overdraft limit or have missed loan repayments to recover the arrears payments
    Discussing how and why they have got into that situation and discussing future financial situations
    Address the problem and either attempt to pay off the arrears in full or set up a repayment plan.
    Offer the customers a solution so they are able to meet future payments.
    Maintaining a record of all customer calls and the arrangements made onto all company databases.

    The purpose of the department is to collect as much money as possible from the customers on an ongoing basis.You will be dealing with customers who have been passed to Consumer Debt Recovery from the Telephone Collections Department. Efforts will have already been made to retrieve outstanding monies owed to Lloyds TSB. Cases you will be dealing with are of a more sensitive nature. In this role, we’ll count on you to negotiate appropriate payment terms and wherever possible, retrieve the full amount of the outstanding debt.




    Person Specification

    Competencies required:
    Confident communication and call management
    Providing excellent customer service
    Delivering business results
    Making good solid decisions
    Proven negotiation skills
    The ability to meet targets
    Candidates must be confident on the telephone and be able to speak to a wide variety of people and be adept at handling difficult situations over the phone, a mature attitude is ideal.
    Candidates should preferably not be in ownership of a soul as they will find this work soul destroying.



    Apply for this job
    "Although scalar fields are Lorentz scalars, they may transform nontrivially under other symmetries, such as flavour or isospin. For example, the pion is invariant under the restricted Lorentz group, but is an isospin triplet (meaning it transforms like a three component vector under the SU(2) isospin symmetry). Furthermore, it picks up a negative phase under parity inversion, so it transforms nontrivially under the full Lorentz group; such particles are called pseudoscalar rather than scalar. Most mesons are pseudoscalar particles." (finally explained to a captivated Celestine by Professor Brian Cox on Wednesday 27th June 2012 )

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  • #2
    Re: Job at LLoyds anyone.......?

    It's mine, all mine.

    Comment


    • #3
      Re: Job at LLoyds anyone.......?

      Just the job for when I retire

      Comment


      • #4
        Re: Job at LLoyds anyone.......?

        It is quite fascinating with regards to targets. Normally with collections it is to do with deals being made. I really think this aspect has not been dealt with properly because it is a minefield which will explode because of the reality of those target driven environement within an area where you would think they would be making things easier for people. Ho hum.

        Nik you can have the job cos it is Lloyds and reputational wise, well, I won't go there.

        Comment


        • #5
          Re: Job at LLoyds anyone.......?

          Barclays are advertising the same jobs in our local paper.
          Title- "It's a big challenge, But you'll make a big difference".

          Comment


          • #6
            Re: Job at LLoyds anyone.......?

            I applied to RBS last year for part time work to do the same job. What they don't tell you is that if you have a bad credit rating or have CCJ's then they refuse you, saying its because of a conflict of interests.
            But who better to help and advise those in debt that peeps who are going through it or have been through it themselves.

            What a bunch of w..kers

            Comment


            • #7
              Re: Job at LLoyds anyone.......?

              No it is mismanagement of your finances in their eyes. You should understand that it is disciplinary. If you want more info then PM me

              Comment


              • #8
                Re: Job at LLoyds anyone.......?

                Cases you will be dealing with are of a more sensitive nature.
                Only 2 weeks training???:tinysmile_aha_t:

                There must be a reason why these jobs are available...maybe the previous staff realised they had a concience or they just couldn't reach their targets, probably due to unlawful charges claims, mis-sold PPI claims, mis-sold loan claims.....
                You can't scare me, I have children.

                Comment


                • #9
                  Re: Job at LLoyds anyone.......?

                  It's call centre job which is notorious for high staff turnover.

                  Comment

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