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26th June 2014, 17:00:PM #1
Re: Ebay & Gumtree Vehicle / Car Scams
For future reference, after explaining the difficulties victims have faced in the past when trying to report that they have been scammed on a vehicle purchase, we have agreed with Barclays the most efficient way to report to them.
If you are unfortunate enough to have fallen victim to Online Vehicle Sales Fraud and the account money was transferred into was a BARCLAYS account, then please follow the steps below.
- Telephone the general Consumer Contact number 0845 755 5555
- Make it clear that you are a victim of an Internet Selling Fraud/Online Vehicle Sales Fraud ( important you use those keywords)
- Ask to be put through to The Fraud Operations Team
- Before putting you through they may ask you a series of questions to establish some key information, please be co-operative and give as much info as you can, always insist on being put through even if they say they will pass on the information.
- The Fraud Ops Team will ask for the Sort Code and Account Number if not already given before being put through. Please make sure you have these ready.
Their aim is to get the account closed as soon as possible, so the call may be brief and seem uninterested in any other details, please take this into account when speaking with them, their job is to close the account ASAP so they are not being rude or uncaring.
The possibility of any funds remaining in the account is very slim/next to zero as the fraudsters usually withdraw any funds within a matter of hours of it being deposited.
The next point of call is to contact your own bank to inform them of what has happened, again there is very little that can be done but reporting it is important.
Contact Action Fraud by telephoning 0300 123 2040 (some mobile providers may charge you) or online , give as much detail as possible.
Again, Action Fraud are not there to investigate, they are there to collect data.
If you think an Online Vehicle Sale is fraudulent and have not transferred any money yet, then please post up details here and we can take a look, if you have an account number for the money transfer then please give us that as soon as possible so we can report that directly to the bank. If it is a scam, even if you have not lost any money, please still report it to Action Fraud.
If you ACT QUICKLY as soon as you realise you have been scammed you may have a chance of getting your money back. If the bank doesn't take action to attempt to cancel or stop the transaction you may be able to raise a formal complaint with the bank and take it forwards through the Financial Ombudsman Service.
Originally Posted by Financial Ombudsman Case Study - Holiday Scam
Last edited by Amethyst; 23rd November 2015 at 17:23:PM.Any opinions I give are my own. Any advice I give is without liability. If you are unsure, please seek qualified legal advice.
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