Very shop direct

[MIKE770]

Very Summary before notified sell off : -

Payments Applied = 13 May 14 = Administration Charge Amendment £84.00 = credit
= 13 May 14 = Interest Charge £178.38 = credit
Adjustment to
Your Account
= 15 May 14 = Administrive Charge £84.00 = -
= 15 May 14 = Account Interest* See Over For Breakdown Of Interest Rates Used To Calculate This Charge
= £178.38 (Blank sheet on Reverse)

What were they up to ????? the total stated as owed is the same as before they did this????

Sold an account in dispute to Capquest their summary of very account shows above? at time of sell off anybody any idea what they were up to showing credits then 2 days later debit yet the account amount stays the same?

the dispute was over penalty charges about 8 months or so ago which they stated would get back to me but never did, token payments to them for a while

one of the charges where payment made yet next day they stated Default charge on that day yet paid day before which I pointed out there and then no response.

[Amethyst]

Re: Very shop direct

Presumably its the refund of the penalty charges and associated interest then changed their minds and stuck it back on.Bit daft to have done it. I'd give them a call.

[MIKE770]

Re: Very shop direct

Presumably its the refund of the penalty charges and associated interest then changed their minds and stuck it back on.Bit daft to have done it. I'd give them a call.

Sent query thru account = states reply within 6 hours they state?

[MIKE770]

Re: Very shop direct

Presumably its the refund of the penalty charges and associated interest then changed their minds and stuck it back on.Bit daft to have done it. I'd give them a call.

Well looks spot on refering to my original complaint and spreadsheet those figfure seems to add up, so if they have withdrawn the credits would of brought alledged account just below £750 threashold therefore alledged is back @ £900

[MIKE770]

Re: Very shop direct

This is the stupid reply I get?:-

Thank you for your email about your account.

I can understand your concern.

Your account has been transferred to an external collection agency.

Any future correspondence should be sent directly to them at:
CAPQUEST
FLEET 27
RYE CLOSE
FLEET
GU51 2QQ

Thank you for shopping at www.very.co.uk

[MIKE770]

Re: Very shop direct

Thanks for contacting us.

This email is confirmation that Very has re-opened your enquiry.

We know you will want a speedy response from our Customer Services team so we will get back to you within 6 working hours.

If your enquiry then requires additional investigation, we will be in touch to let you know when we aim to have it resolved.

We are open 7am to 11pm everyday and your reference number for this enquiry is:-xxxxxxxxxx.

Kind Regards,

Online Customer Services

[MIKE770]

Re: Very shop direct

This is the stupid reply I get?:-

Thank you for your email about your account.

I can understand your concern.

Your account has been transferred to an external collection agency.

Any future correspondence should be sent directly to them at:
CAPQUEST
FLEET 27
RYE CLOSE
FLEET
GU51 2QQ

Thank you for shopping at www.very.co.uk

(This account has been purchased by Capquest) - Note

[MIKE770]

Re: Very shop direct

This is their E-Mail just received:-


Thank you for your email about your account.


Unfortunately, we are not able to answer to your query as your account has been sold to an external collection agency.

Any future correspondence should be sent directly to them at:
CAPQUEST
FLEET 27
RYE CLOSE
FLEET
GU51 2QQ

[MIKE770]

Re: Very shop direct

There response to Account sold whilst in dispute = they seem to think above regulation?



Thank you for your email about your account.


I am sorry to hear that your account was sold to an external agent while the dispute was going.Unfortunately, we are unable to answer your query.

Please contact the external agent as advised previously and they will be happy to help you.

If you have any further questions just let me know and I will be happy to help you.