I settled a balance of £2000 with Marbles at 30% or £600 which they offered me as FULL AND FINAL SETTLEMENT. This included £1100 of charges.
They defaulted me for £1400 (70% of the balance) and satisfied the accounts at credit ref agencies, except 1 which they carried on reporting to as due.
I claimed charges back in April and they offered me £1100 in writing but no interest after offering the total of £2600 over the phone. I refused.
I passed the matter to FOS.
At the FOS, HFC showed a SHORT SETTLEMENT of £1400 owing which they had written off. They showed interest of £150.
So FOS awarded me £1200 in charge and interest from HFC and £300 compensation for wrong default. They say HFC are entitled to the £1400 written off so i am to receive £100. I have refused this decision.
HFC say they took charges into account at the time of settlement which left a balance of £800 out of which i paid £600, hence the remaining £200 given from my compensation.
But they did not reflect this in the defaults and i was told i was paying 30% (£600) out of £2000. They misled me into believing i was paying less when they knew internally i was paying more of the balance at 70%.
They say they took charges into account at the time which they may have but misled me into believing it was a 30% settlement so the defaults may be accurate and now the FOS say they are entitled to the written off amount of £1400 so i have ended up paying all the amount of £2000.
What can i do as they are either wrong with the defaults, wrong in misleading me or i am due the charges and interest at todays rate which would clear the written off amount and give me some change (FOS are not paying me any interest which is £1500 at statement rate)?
They defaulted me for £1400 (70% of the balance) and satisfied the accounts at credit ref agencies, except 1 which they carried on reporting to as due.
I claimed charges back in April and they offered me £1100 in writing but no interest after offering the total of £2600 over the phone. I refused.
I passed the matter to FOS.
At the FOS, HFC showed a SHORT SETTLEMENT of £1400 owing which they had written off. They showed interest of £150.
So FOS awarded me £1200 in charge and interest from HFC and £300 compensation for wrong default. They say HFC are entitled to the £1400 written off so i am to receive £100. I have refused this decision.
HFC say they took charges into account at the time of settlement which left a balance of £800 out of which i paid £600, hence the remaining £200 given from my compensation.
But they did not reflect this in the defaults and i was told i was paying 30% (£600) out of £2000. They misled me into believing i was paying less when they knew internally i was paying more of the balance at 70%.
They say they took charges into account at the time which they may have but misled me into believing it was a 30% settlement so the defaults may be accurate and now the FOS say they are entitled to the written off amount of £1400 so i have ended up paying all the amount of £2000.
What can i do as they are either wrong with the defaults, wrong in misleading me or i am due the charges and interest at todays rate which would clear the written off amount and give me some change (FOS are not paying me any interest which is £1500 at statement rate)?
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