Hi, I'm new to all this but I'm at my wits end. Since 2007 active kapital and their subsidiaries have been sending mail to my house for someone who doesn't live there. I've sent it back not known at this address and it carried on coming (even getting sent back in bulk in 1 envelope), I've opened the mail and contacted them yo be hold it's not mine so don't open it, but that they'd take my address of the list. I've ignored it again, every so often informing them that the person has never lived at my addres. I've been told oh well he's the previous owner which gets them on the backfoot when I tell them I bought the property new.
in May this year I noticed I was getting an influx of letters yo this person, so I complained to the banks involved (with one admitting in one letter and denying in another that they were responsible for linking this person to my address). The banks have apologised and have said they will endeavour for this not to happen again. However active kapital have denied any wrong doing even though they knew this person didn't live at my address, they are blaming their tracing department but are refusing yo tell me who that are. They have admitted "contemplating" sending people to my home with no proof of residence except from an unmanned tracing agent. In the same letter from active kapital they have admitted on 3 occasions they have ignored information on their system that this person has not lived at my address
I dont know where to turn next, I'm not happy with their response or their lack of information, surely I have a right to know who is selling my address to these people with no evidence this person lived there.
if you can help id be grateful
in May this year I noticed I was getting an influx of letters yo this person, so I complained to the banks involved (with one admitting in one letter and denying in another that they were responsible for linking this person to my address). The banks have apologised and have said they will endeavour for this not to happen again. However active kapital have denied any wrong doing even though they knew this person didn't live at my address, they are blaming their tracing department but are refusing yo tell me who that are. They have admitted "contemplating" sending people to my home with no proof of residence except from an unmanned tracing agent. In the same letter from active kapital they have admitted on 3 occasions they have ignored information on their system that this person has not lived at my address
I dont know where to turn next, I'm not happy with their response or their lack of information, surely I have a right to know who is selling my address to these people with no evidence this person lived there.
if you can help id be grateful
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