Hello Everyone, I was wondering if you could help us. My Mrs had a contract from orange which was finishing in May 2013. My wife wasnt happy with the reception and on the 7th of April she had to call 999 for ambulance as her friend next door was close to delivering a baby. The reception was really bad and the phone kept on disconnecting so i had to give her my phone. That was the final nail in the coffin and we called orange that day and gave our 30 days notice and asked them to change that number to pay as you go. In may i got her a new contract on 3 and didnt bother cancelling the direct debit. The orange kept on taking money from direct debit and when it did not stop for 2 more months i actually cancelled the direct debit. We had a letter from orange before asking us for the money to which we called orange and told them that we actually cancelled our contract and we havent even used the phone since than. The woman checked on the system and told us that she can see the phone wasnt used and she would put the money back in our account for the 2 months we havent used the phone. She also explained that it had something to do with some kind of PAC code(not sure). We never got any money back from them and today we have received a letter asking for £46.89. I checked my online banking and the last 3 payments are as follows.
15 May 13 ORANGE 56144400/943909568 DD 36.31 (this should ave been the last bill)
17 Jun 13 ORANGE 56144400/956566014 DD 32.72
15 Jul 13 ORANGE 56144400/969069238 DD 32.72
I was wondering if any of you could help us.
Thanks
15 May 13 ORANGE 56144400/943909568 DD 36.31 (this should ave been the last bill)
17 Jun 13 ORANGE 56144400/956566014 DD 32.72
15 Jul 13 ORANGE 56144400/969069238 DD 32.72
I was wondering if any of you could help us.
Thanks
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