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Re: Civil Enforcement Limited
Is there a popla code on the rejection ? 10 digits.
M1
Originally posted by myeash
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Oh goodness me I am so stressed out. Firstly because I completely forgot my password for this forum and it has taken days to get it reset and because I've received a letter back from CEL (after sending the one M1 suggested and others confirmed they had had success with it) but unfortunately they are not buying it and will not cancel the enforcement (such a lovely choice of words...). Giving the usual blurb about loss of business, clear signage, blah blah.
I have been back to the car park and taken pictures of their signage. The sign at the entrance of the car park simply states that it is a pay and park car park but no phone number is given. There are no T&Cs on this main sign. I found a much, much small sign around the corner giving the phone number and T&Cs which says that payment must be made within 10 minutes of arriving at the car park. My car was stationary for 11mins and 9 secs. The driver did not even leave the car. The driver was my other half and he had our daughter in the car.
Their max payment charge is £4.50. So based on this, this is what I want to write back to them. Do you think this will work:-
I have today (date as above) received your response to representation that you state you are unable to cancel the Enforcement Notice.
I have revisited the car park and have taken several photos of where the vehicle was parked and your signage. The sign as you enter the car park neither gives the phone number to pay for parking nor does it detail any of your regulations or parking charges.
As you will recall from your records the vehicle was parked by the entrance and therefore there were no visible signs from this position which carry your parking charges, phone number or terms and conditions. The driver would have had to leave the car, unattended, to find the much smaller sign which is situated around the corner.
However, I should point out at this stage that the driver informs me they never got out of the car and therefore wasn’t actually parked and was there for only 11 minutes and 9 seconds whilst they attended to their distressed child. I was not the driver at this time.
You state in your letter severe problems of vehicles being parked for long periods of time and occupying valuable space, which is obviously an occupational hazard operating a car park. Do you consider 11 minutes and 9 seconds a long period of time?
As a goodwill gesture and to close this matter I will pay, on behalf of the driver, the maximum Civil Enforcement Ltd charge for this car park, which is £4.50. Your fines in no way represent the potential loss of business for unauthorised parking.
Many thanks.
I have been back to the car park and taken pictures of their signage. The sign at the entrance of the car park simply states that it is a pay and park car park but no phone number is given. There are no T&Cs on this main sign. I found a much, much small sign around the corner giving the phone number and T&Cs which says that payment must be made within 10 minutes of arriving at the car park. My car was stationary for 11mins and 9 secs. The driver did not even leave the car. The driver was my other half and he had our daughter in the car.
Their max payment charge is £4.50. So based on this, this is what I want to write back to them. Do you think this will work:-
I have today (date as above) received your response to representation that you state you are unable to cancel the Enforcement Notice.
I have revisited the car park and have taken several photos of where the vehicle was parked and your signage. The sign as you enter the car park neither gives the phone number to pay for parking nor does it detail any of your regulations or parking charges.
As you will recall from your records the vehicle was parked by the entrance and therefore there were no visible signs from this position which carry your parking charges, phone number or terms and conditions. The driver would have had to leave the car, unattended, to find the much smaller sign which is situated around the corner.
However, I should point out at this stage that the driver informs me they never got out of the car and therefore wasn’t actually parked and was there for only 11 minutes and 9 seconds whilst they attended to their distressed child. I was not the driver at this time.
You state in your letter severe problems of vehicles being parked for long periods of time and occupying valuable space, which is obviously an occupational hazard operating a car park. Do you consider 11 minutes and 9 seconds a long period of time?
As a goodwill gesture and to close this matter I will pay, on behalf of the driver, the maximum Civil Enforcement Ltd charge for this car park, which is £4.50. Your fines in no way represent the potential loss of business for unauthorised parking.
Many thanks.
Is there a popla code on the rejection ? 10 digits.
M1
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