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Thread: Excel Civil Enforcement - thugs

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    Default Excel Civil Enforcement - thugs

    Hi all,

    I'm new here, please be kind

    I had a visit from EXCEL Civil Enforcement yesterday for collection of Council Tax. We already had an agreed payment plan that we were up to date on, the next payment was due on the day they arrived at the door so we never even had a chance to fall behind with payments. to be honest i'm still really angry about how they treated me. Ive already written to my local councils finance department to ask them to take back the debt, that now stands at £63.39.

    I don't think i'm asking for help here as the amount will be paid next week anyway I just wanted to share their actions with you guys, your pages helped my greatly so thought it was fair to share what you helped me with. Here goes...

    I was aware of someone leaving my front door, clearly there was no knock and no use of the door bell, i merely saw someone leaving my front door. I went to look and saw a red letter on the mat, it's the same as others that are on here so I could add it if you want but I dont think it will say anything new for you. It has tick boxes from a choice of two offices they could come from, neither is ticked. It doesn't state on it who the council is that I have to pay but does use an abbreviation, not the letters but a colloquial term. It says we owe £223.39. I go out to ask if they wanted to knock instaed of just leaving it (the "warrant says on it, we tried to find you but you were not in"...I know I've just bitten and now they have my attention), one of the thugs says "no i hadn't" and walks towards me in the standard yob posture, i hear the door on the other side of the van slam and then see someone stood behind me and now the first one is in front of me. I try to get back to my house, but number one is in front and is walking towards my door too, im now sandwiched between him and my fence. I push past to make a break for my door. As i'm moving past I shout "I do not give you permission to enter my house", number one says "I don't need it". As I open my door I ask if they have a warrant, number two says "Yes we do", number one shouts "F*****g coward!". I open my door and lock it behind me, whilst doing so I tell them to call the police. At this stage you can probably see i'm rather scared and not thinking clearly. They start kicking the lower glass panel of my main font door, number one keeps kicking and banging the door, number two kicks things around my garden, kicks things along my drive and starts banging on windows then starts banging on my other front door (I've grabbed my mobile by this point and start recording it all - sadly i'm shaking so much i keep repressing the buttons so it is only a few bits of footage to start with). They keep doing this for a while, and number two keeps kicking stuff around my garden, including my two year old sons slide and trampoline. They leave my front door after a while and go to their van, I then receive some phone calls on the landlines, eventually I answer (I have no problem paying my debts, as ive said we have never been behind, i just object to their behaviour). Number two tells me to go outside to "sort it", in an aggressive tone. I tell him i'm too scared to go outside and tell him i'm recording the conversation, his tone lowers slightly (I'm also within a group that can be classed as vulnerable). I tell him I fear they enter my home if I unlock the door, he says he will not and I "don't understand what they do". I again tell him I am scared to go outside (if i had thought clearer I should have called the police before this point), I tell him I will pay something today and offer £80, which is the amount we have been paying every month for the last six months. I inform him and this is very clear on the recoding that if he were to enter my house my dog is walking freely around my house and may bite strangers if she is scared. One should point out my placid labrador has been wound up by two black figures banging and kicking doors and windows so she is in an agitated state. Number one shouts that ive threatened to set my dog on them. I tell him again (clearly recorded), if you enter my house my dog may bite you, he starts to tell my my dog will be destroyed if she does, i tell him she is in a private place and I have warned you and to my knowledge its not an offence for a dog to bite someone within their home (the law is being changed i understand). I agree to pay the £80 and agree to go out on the provision he does not try to get in to my house. From here both audio and video are clear, I walk out to my front door, I start to walk towards number two, number one remains in thier van. Number one storms up to me in an aggressive posture, he shouts at me, I fear im about to be assaulted and realise there is nothing I can do now, I have to stand to face him as i'm better able to defend myself facing him and do not have time to get back in to my house. He stops short, im still recording, you can see no ID on him and he makes no mention of any changes, he just confirms "£80 then?", I agree, he asks again as he types in the amount, no mention of any fee. He shouts at me telling me i'm aggressive and threatened to set my dog on them, he notices i'm recording and I tell him it was all clearly recorded and he demands to see my recording. I refuse and continue recording him. He shouts at me again, my neighbours can hear him shouting telling me I am aggressive. The video shows things they have kicked in my garden as i turn the camera to the side to type my PIN in to their machine. I reiterate. clearly, using simple words, "if, in the future you were enter my house my dog may be scared and bite you", I am genuine i dont want my dog life threatened if she did. Again he shouts at me that i'm threatening "to set my dog on him if they come on my property". What is recorded is not what he is shouting. At this point I take my receipt and walk back in to my house.

    They sit, parked on my lawn for a few minutes and then leave. I notice my receipt is for £81.00 not £80, it's not a huge amount but annoying they did it without me noticing or being told.

    I still do not know the identity of who came to the house, fear made me comply (which in hindsight I will not allow to happen again) and so I send an email to their head office asking for their charges and the identity of who came to my house -I'm still awaiting a reply.

    Later, my partner returns home and sees the red letter, she immediately phones them to make the payment that is due that day and that she has paid every month. They make no effort to tell her it has already been paid. Their person on the phone says they need to phone the bailiff, at this point I realise she is about to give them more money. My partner challenges them about it already being paid, they claim we are in arrears for January, my partner gives them the reference for January payment. My partner is again told she has to pay today anyway to avoid them returning to remove goods. Even thought we are exactly where we should be with payments they pressure her to make another payment of £80. A few minutes later the bailiff calls, he tells us we have breached our agreement because by paying more than is agreed. We are now ahead of the payment schedule by more than is left to pay and now they say we need to pay the full amount this week or they will remove goods.

    we are four days away from being able to give them the remaining, final amount an they want it all now because they tricked us to pay too much and thus breach the agreement.

    Anyway, sorry this is rather long, but within days it will no longer be a problem, i'm just really p'd off and wanted to share. As your pages have suggested I have made complaints to the OFT etc and have written to EVERY councillor, MP, MEP and AM for my area (in wales).

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    Default Re: Excel Civil Enforcement - thugs

    Which council is this? Formal complaints have been sent, so when you get their replies post them up, DO NOT let a bailiff in, and hide any car, Excel are a bunch equally as nasty and iniquitous as the sharks from Marstons, They need to be closed down and evicted from their office in Abergele road Colwyn Bay.

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    Default Re: Excel Civil Enforcement - thugs

    It's Pembrokeshire County Council, i could post the vids if you like but would rather not as they will easily show where i live, but can get a still of number 2 if thats suitable for the forum?

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    Default Re: Excel Civil Enforcement - thugs

    Have you got a current breakdown of the fees they have charged you? If not send Letter 1 from http://www.legalbeagles.info/forums/...Useful-Letters . Have they ever been in your home or levied on goods outside? If so were you left a Notice of Seizure? If goods have been seized could you also list them exactly as they are described?

    Do you know how much you owed as confirmed by the Council? You need to speak to someone at the Council and ask the following questions:
    1 - how many Liability Orders they have against you
    2 - the dates they were obtained
    3 - the addresses they were for
    4 - the period of time each covers
    5 - how much each one was for
    6 - how much is still outstanding
    7 - the dates they were passed on for enforcement
    8 - the dates & amounts of any payments

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    Default Re: Excel Civil Enforcement - thugs

    Do you have the Bailiffs name - do not post it here? Have you checked the Bailiff Register to see if he is currently Certificated and if so who to?

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    Default Re: Excel Civil Enforcement - thugs

    Hi Plod,

    sadly when i wasn't home one did talk their way in last year and do appear to have levied things within the house and the car. I know they can force entry but i will use such force as is reasonable and justifiable to my perception of the threat to protect myself, my family and property. The car has been crushed because it blew up since they saw it and i think the things they levied belong to my employer, there is nothing else of value that would have covered the original amount. There is not a notice of seizure. i don't contest the amount, it is correct from a time we had some problems. We have never been behind on the payments that were agreed. It is only £63 that we owe now and we are ahead in payments.

    to be honest we are now about at the end of it, just a few days away in fact, whilst i would want to go to the council and demand all the records you suggest. I don't really have a problem with them on this as bizzybob said, Excel need closing down and I will keep going with this against Excel with anyone who will listen. In a few days they will have nothing over me, i will be using Form 1 and issuing a subject access request.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by ploddertom View Post
    Do you have the Bailiffs name - do not post it here? Have you checked the Bailiff Register to see if he is currently Certificated and if so who to?
    I have no idea of their names

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    Default Re: Excel Civil Enforcement - thugs

    Once all is paid you have nothing to worry about and could then do all this at your leisure. I would guarantee they will have added unlawful fees & charges which you are entitled to have back. If you don't the name of who came it could be they are using any Tom, Dick or Harry who may not have the legal right to collect monies from you.

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    Default Re: Excel Civil Enforcement - thugs

    Thanks Plod,

    when this is over i will go at them full force...as this is currently something being looked at by central government for decent regulation i will find all the people involved and send them the video, also will make contact with all he consumer groups - citzens advice have a campaing for this at the monent too and will get all the paperwork and start claiming back charges.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by ploddertom View Post
    Once all is paid you have nothing to worry about and could then do all this at your leisure. I would guarantee they will have added unlawful fees & charges which you are entitled to have back. If you don't the name of who came it could be they are using any Tom, Dick or Harry who may not have the legal right to collect monies from you.
    I would consider their antics to be nothing more than robbery and/or blackmail.

    The directors and managers of Excel should also be tried for aiding and abetting the offences.
    I am not a lawyer, nor do I pretend to be a lawyer.

    For sensible legal advice http://www.lawsociety.org.uk/choosingandusing/findasolicitor.law

    For FREE legal representation, go to the National Probono Centre

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by Rob0000 View Post
    sadly when i wasn't home one did talk their way in last year and do appear to have levied things within the house and the car. I know they can force entry but i will use such force as is reasonable and justifiable to my perception of the threat to protect myself, my family and property. The car has been crushed because it blew up since they saw it and i think the things they levied belong to my employer, there is nothing else of value that would have covered the original amount. There is not a notice of seizure. i don't contest the amount, it is correct from a time we had some problems. We have never been behind on the payments that were agreed. It is only £63 that we owe now and we are ahead in payments.
    They probably do not have a valid levy - especially as they did not deign to leave any notice of seizure.

    Without a valid levy of goods and chattels within the house, they do not have any right to force entry.

    to be honest we are now about at the end of it, just a few days away in fact, whilst i would want to go to the council and demand all the records you suggest. I don't really have a problem with them on this as bizzybob said, Excel need closing down and I will keep going with this against Excel with anyone who will listen. In a few days they will have nothing over me, i will be using Form 1 and issuing a subject access request.
    They all need to be closed down!
    I am not a lawyer, nor do I pretend to be a lawyer.

    For sensible legal advice http://www.lawsociety.org.uk/choosingandusing/findasolicitor.law

    For FREE legal representation, go to the National Probono Centre

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by CleverClogs View Post
    They probably do not have a valid levy - especially as they did not deign to leave any notice of seizure.

    Without a valid levy of goods and chattels within the house, they do not have any right to force entry.


    They all need to be closed down!
    thanks Clever Clogs, Ive just sent a formal complaint to the council, ill let you know what they say within 20 days (they say)...

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    Default Re: Excel Civil Enforcement - thugs

    They do not have an automatic right of forced entry for council tax, even with a valid levy in place, it doesn't look like their levy last year is wholly kosher either

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    Default Re: Excel Civil Enforcement - thugs

    Excel are one of the contractors to HMCTS for the enforcement of unpaid court fines. I am wondering whether HMCTS Enforcement Operations should see this thread. IMHO I do not feel they will be too impressed when they see how their contractor's employees behave. All contracts with HMCTS are due for renegotation this May.
    Life is a journey on which we all travel, sometimes together, but never alone.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by bluebottle View Post
    Excel are one of the contractors to HMCTS for the enforcement of unpaid court fines. I am wondering whether HMCTS Enforcement Operations should see this thread. IMHO I do not feel they will be too impressed when they see how their contractor's employees behave. All contracts with HMCTS are due for renegotation this May.
    There are problems where these Certificated thugs enforce both civil and HMCS, like Marstons, and Excel do, as the bailiffs are too thick to differentiate between the two. Hopefully Excel will enforce for council tax, somewhere force entry by relying on the DCVA, and put it in writing to the disgruntled debtor, that they are permitted to collect in this way as the warrant allows this. Of course in the case of council Tax this is in their fevered dreams, and the LGO will go to town on them. Even better if it is the right house number, wrong street, and the non debtor gives the trespassing bailiff, and as it is the wrong address they are a trespasser a good hiding.

    Best thing is if HMCS sack the lot of them and take enforcement back in house.

    Once you have the info as per ploddertom, post it up so Beagles can help you identify which fees are as erroneous as the result in some Excel spreadsheets.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by bluebottle View Post
    Excel are one of the contractors to HMCTS for the enforcement of unpaid court fines. I am wondering whether HMCTS Enforcement Operations should see this thread. IMHO I do not feel they will be too impressed when they see how their contractor's employees behave. All contracts with HMCTS are due for renegotation this May.
    I'll make contact with HMCTS and IMHO...ive googled what they are yet but I will!

    You guys are fab on here...I was really angry and p'd off, knowing i was right really helps allay my anxiety.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by Rob0000 View Post
    I'll make contact with HMCTS and IMHO...ive googled what they are yet but I will!

    You guys are fab on here...I was really angry and p'd off, knowing i was right really helps allay my anxiety.
    HMCTS won't be able to deal with your case due to it being for CT. However, the LGO can deal with any matters relating to the behaviour of bailiffs enforcing CT arrears once you have exhausted the council's complaints procedures.

    However, I am wondering what any LB Bailiff Working Group members who may be reading this thread think about HMCTS having it drawn to their attention, seeing as Excel is a contractor to HMCTS.
    Life is a journey on which we all travel, sometimes together, but never alone.

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    Default Re: Excel Civil Enforcement - thugs

    I think those working group members should give it some consideration, Excel are obviously out of control.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by bizzybob View Post
    Best thing is if HMCS sack the lot of them and take enforcement back in house.
    I am not a lawyer, nor do I pretend to be a lawyer.

    For sensible legal advice http://www.lawsociety.org.uk/choosingandusing/findasolicitor.law

    For FREE legal representation, go to the National Probono Centre

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by CleverClogs View Post
    The sound of those flying pigs are keeping me awake CC, oink oink oink flap flap flap oink flap oink fffffaaaaarrrrt.

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    Default Re: Excel Civil Enforcement - thugs

    Rob have read your post and it really is dreadful. You have said that you have complained to the OFT and MP's etc but have you complained to the council that employed them? Also you should get details of the amount of the Liability Order and any fees that you have been charged.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by Milo View Post
    Rob have read your post and it really is dreadful. You have said that you have complained to the OFT and MP's etc but have you complained to the council that employed them? Also you should get details of the amount of the Liability Order and any fees that you have been charged.
    Yes iv've contacted the council and have received an acknowledged of my compliant...its been passed to the right people to deal with - within 20 days.

    I'm going to complain to HMCTS, even if there is nothing they can I hope it can inform their future planning.

    thanks for your help..

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    Default Re: Excel Civil Enforcement - thugs

    Was any damage done to the doors or garden equipment they kicked?

    On what sort of card was the payment made - and, as it was obtained by deception or under duress, can you get it charged back?
    I am not a lawyer, nor do I pretend to be a lawyer.

    For sensible legal advice http://www.lawsociety.org.uk/choosingandusing/findasolicitor.law

    For FREE legal representation, go to the National Probono Centre

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by CleverClogs View Post
    Was any damage done to the doors or garden equipment they kicked?

    On what sort of card was the payment made - and, as it was obtained by deception or under duress, can you get it charged back?
    Hi, it was paid on a credit card, I have since found out they charge £3 for credit card payments and £1 for debit card payments (but no news on their other fees). As such, there is no explanation why I was charged £1 for a credit card payment.

    There was no damage done, but I do have photos of boot marks on the door frame and glass. In addition, just to demonstrate my integrity, the trim on the bottom of the door that keeps the rain out that would drip down the door was snapped a couple of weeks ago. No one knows except my household so it would be very easy to claim they broke it. I will not make that dishonest claim though.

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    Default Re: Excel Civil Enforcement - thugs

    Quote Originally Posted by Rob0000 View Post
    ... and then see someone stood behind me and now the first one is in front of me. [...] They start kicking the lower glass panel of my main font door, number one keeps kicking and banging the door, number two kicks things around my garden, kicks things along my drive and starts banging on windows then starts banging on my other front door... [...] I tell him I fear they enter my home if I unlock the door ... [...] I fear im about to be assaulted ...
    If you have a local beat officer, it would be a good idea to speak to him and ensure that the matter is recorded. That way, the police are 'aware' and reference can be made to it later if necessary.

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