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Sit back, kick off your shoes and put the coffee down, here is the saga of my sister A's phone line!
Sis had Virgin for many years but they treated her like muck, so she left in October, taking her tv/phone/broadband with her. She is on Fibre optic and the initial order was for fibre optic the entire package was due to cost her £40. (special offer)
Connection date for package: 9th nov.
8th nov: receives letter saying your phone and bb will now be connected 26th nov
When asked why, was told the order failed.
9th Nov tv package connected.
26th nov: No show from Sky
when asked why: Order failed
New connection date: 6TH DEC!!!
6th dec: Scottish engineer arrives from Dumfries (to Newcastle) and says "I dont know where the cables are!" and leaves.
call sky to demand answers on hold for over 30 mins, to be told we need to call Open Reach, but its looking like January now!
call back 3 hours later, get REALLY snotty woman who tells me sky have been on the phone to open reach for 3 hours (yeh right) and "Someone will call back" and puts the phone down.
Call BT and ask them, giving A's number.
NO NOTES HAVE BEEN MADE BY OPENREACH ABOUT ANY CALL FROM SKY ON 6TH DEC!!
Am told its because they are ordering fibre to fibre, needs to be do fibre to copper wire, then fibre. time taken: 10mins inc transfer to right dept!
call back and tell sky, promised call nothing:
called for a complaints address told LOG ON to....
she has no internet!!!
any ideas??
Sis had Virgin for many years but they treated her like muck, so she left in October, taking her tv/phone/broadband with her. She is on Fibre optic and the initial order was for fibre optic the entire package was due to cost her £40. (special offer)
Connection date for package: 9th nov.
8th nov: receives letter saying your phone and bb will now be connected 26th nov
When asked why, was told the order failed.
9th Nov tv package connected.
26th nov: No show from Sky
when asked why: Order failed
New connection date: 6TH DEC!!!
6th dec: Scottish engineer arrives from Dumfries (to Newcastle) and says "I dont know where the cables are!" and leaves.
call sky to demand answers on hold for over 30 mins, to be told we need to call Open Reach, but its looking like January now!
call back 3 hours later, get REALLY snotty woman who tells me sky have been on the phone to open reach for 3 hours (yeh right) and "Someone will call back" and puts the phone down.
Call BT and ask them, giving A's number.
NO NOTES HAVE BEEN MADE BY OPENREACH ABOUT ANY CALL FROM SKY ON 6TH DEC!!
Am told its because they are ordering fibre to fibre, needs to be do fibre to copper wire, then fibre. time taken: 10mins inc transfer to right dept!
call back and tell sky, promised call nothing:
called for a complaints address told LOG ON to....
she has no internet!!!
any ideas??
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