Royal Mail Delivery Office negligence

[zeitgit]

Royal Mail left me a card on 30 March re: parcel returned to local delivery office for collection. Duly attended on two occasions but parcel nowhere to be found. Gave me compensation form to complete. Information required:- details of sender, contents, value etc.. It was a milestone birthday and so I was getting parcels from folk who would not regularly send me birthday gifts. Short of my incurring embarassment of phoning everyone I know to ask 'did you send me a present?', I have no way of finding out info that the Royal Mail requires. Legally, it would appear that without those details, I don't have a leg to stand on. Suggestions, anyone?
Zeitgit.

[miliitant]

Re: Royal Mail Delivery Office negligence

Do You Still Have The P739 (red Card)

[zeitgit]

Re: Royal Mail Delivery Office negligence

Yup, P739 card still with me.

[enaid]

Re: Royal Mail Delivery Office negligence

What info is on the card ie posties name etc?
was it too big for letter box?
was it to be signed for?

[wales01man]

Re: Royal Mail Delivery Office negligence

THIS IS MY PERSONAL OPINON ONLY

I think you will find on royal mail website they have a lost parcel/package section the details they ask for are the requirements from past experience they do not waiver from those rules

[zeitgit]

Re: Royal Mail Delivery Office negligence

Packet too large for letterbox. Not requiring signature. No postie's signature but manager at office said they knew who had originally tried to deliver it. They said that another postie had been helping out my regular one. According to Citizens Advice website, form P739 should have delivery officer's initials. Am wondering if this changes anything...?

[miliitant]

Re: Royal Mail Delivery Office negligence

changes nothing ime afraid

They said that another postie had been helping out my regular one.


seems park and loop fiasco or cut offs again

[Bill-K]

Re: Royal Mail Delivery Office negligence

I dunno, and it may be a long shot (usually is), but you could maybe involve the Police as it is either a matter of lost/missing property or theft thereof. Sure, I doubt if Mr. Plod will find the missing parcel, but his presence might....just....help "someone" to "find" it ?

Perhaps the sight of blue uniformed in the sorting office might just have a 'laxative' effect.

[TUTTSI]

Re: Royal Mail Delivery Office negligence

Sounds like a sophisticated case of theft

[miliitant]

Re: Royal Mail Delivery Office negligence

you will be surprised about the amount of missing items since royal mail started the revisions or should i say new way of working

ime not talking of theft by royal mail personel either
ime talking about untrained casual staff who are on three month contracts etc who have no loyalty to the business as they know its only a short term job

(angard staffing solutions or should i say ROYAL MAIL)

staff and managers comming in from other offices because their is not enough staff or hours to do the job, overtime through the roof, etc,etc

but they are only teething problems :tung:

[Bill-K]

Re: Royal Mail Delivery Office negligence

you will be surprised about the amount of missing items since royal mail started the revisions or should i say new way of working

Not me, M. I've seen just a little of this, and it seems to be becoming yet another 'big business.'

Receiving a Knighthood is now IMO an admission that chivalry is not recognised by the recipient. Now, the terms "Royal" and "Mail" are becoming synonymous with the phrase "They JUST.....DON'T.....GET IT...!!!"

We're beginning to, though. Sorry for being so slow, Madge.

[labman]

Re: Royal Mail Delivery Office negligence

Now, the terms "Royal" and "Mail" are becoming synonymous with the phrase "They JUST.....DON'T.....GET IT...!!!"

My wife has been saying for a while that the word 'mail' is synonymous with just not getting it!

[zeitgit]

Re: Royal Mail Delivery Office negligence

Whether theft or just another example of failing systems and comcomitant chaos, they've still lost my birthday present on their premises. The duty manager who dealt with me was upset about it but left me no wiser as to which of the options she felt likely. Think I'll ring her and suss it out. In the meantime shall put in an FOI request re that delivery office. Am also going to send out cards to friends enquiring whether they sent me anything. Who knows? Might prick some consciences and get more gifts while Im at it.

[labman]

Re: Royal Mail Delivery Office negligence

I'm a great believer in this type of issue in going straight to the CEO. It seems to be the only way or get anything done nowadays.

[CYNthesys]

Re: Royal Mail Delivery Office negligence

Sis
When you ring her, say that you are going to contact the Police about this, it might mke them think again.