Hi
I am in the middle of a 24 month 3 mobile contract with a Nokia C9.
5th November - The phone had a charging issue and was sent for repairs repairs with the battery, back cover and charger (they needed all this because it was a charging issue) and was told it would take 7-10 days.
19th November - I collected the phone but the 3 accessories mentioned earlier were missing. The store guys said their policy was not to take these these sorts of accessories so put me on the phone to customer services. They said the engineer failed to log the accessories but promised the missing pieces would be dispatched by courier on Monday, 21st November, and would reach my house no later than 1 day later.
26th November - Nothing had arrived and I went back to the store to complain. They said they could do nothing and passed me onto customer services again who offered me 3 days free, but I got them to agree to 20 days as that's how long they has screwed me around...
3rd December - Still nothing had arrived! I called again and was told to wait. I asked for a new phone and was blown off...
10th December - Still nothing had arrived! I called again and was told to wait. I asked for a new phone and was blown off...
13th December (Today) - I finally go through to a manager at the call centre who suggested I go and purchase the parts myself and they would refund the difference. It is not my responsibility to do this as 3 lost the parts so they need to replace them or supply me with a new working phone and I also have no contract saying that they would actually pay me after purchasing these parts!
Does anyone have any ideas as to what I can pursue legally against 3 Mobile, or to get my contract cancelled and reimbursed for the last 1.5 months?
Thanks
Ian
I am in the middle of a 24 month 3 mobile contract with a Nokia C9.
5th November - The phone had a charging issue and was sent for repairs repairs with the battery, back cover and charger (they needed all this because it was a charging issue) and was told it would take 7-10 days.
19th November - I collected the phone but the 3 accessories mentioned earlier were missing. The store guys said their policy was not to take these these sorts of accessories so put me on the phone to customer services. They said the engineer failed to log the accessories but promised the missing pieces would be dispatched by courier on Monday, 21st November, and would reach my house no later than 1 day later.
26th November - Nothing had arrived and I went back to the store to complain. They said they could do nothing and passed me onto customer services again who offered me 3 days free, but I got them to agree to 20 days as that's how long they has screwed me around...
3rd December - Still nothing had arrived! I called again and was told to wait. I asked for a new phone and was blown off...
10th December - Still nothing had arrived! I called again and was told to wait. I asked for a new phone and was blown off...
13th December (Today) - I finally go through to a manager at the call centre who suggested I go and purchase the parts myself and they would refund the difference. It is not my responsibility to do this as 3 lost the parts so they need to replace them or supply me with a new working phone and I also have no contract saying that they would actually pay me after purchasing these parts!
Does anyone have any ideas as to what I can pursue legally against 3 Mobile, or to get my contract cancelled and reimbursed for the last 1.5 months?
Thanks
Ian
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