Some of you will know I had a dispute yesterday with 3 mobile with whom we have 5 contracts. Appalling customer service and a refusal to refund £100 (less than our monthly contract amount) resulted in my canceling all 5 contracts.
This morning I e-mailed a letter to the CEO stating what had happened. Within 5 minutes his office phoned and said they would respond within 5 days. I told them they had to respond today as we would be purchasing from Vodafone tomorrow so it was up to them how much they valued our business.
Just had a phone call from CEO himself apologising, writing off this months bills for all 5 contracts AND sending £200 compensation.
Nice result!
This morning I e-mailed a letter to the CEO stating what had happened. Within 5 minutes his office phoned and said they would respond within 5 days. I told them they had to respond today as we would be purchasing from Vodafone tomorrow so it was up to them how much they valued our business.
Just had a phone call from CEO himself apologising, writing off this months bills for all 5 contracts AND sending £200 compensation.
Nice result!
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