On my online bank statement, I recently spotted a T-Mobile bill for £64 odd pounds. This is unusual since I have been with them for over ten years (back when they were called Mercury One to One and known as "One to None") and have built up sufficient discounts on their various and constantly changing tariffs to have a service at less than £30 per month.
I queried this bill and was told that I had gone over my allowance by around 100 minutes and was consequently charged 30p a minute. They offer a plan for £30 per month, which offers 10,000 minutes. Thus, they charged me for 100 minutes, the same sum they offer 10,000 minutes for, which I found unacceptable.
Being out of contract, I had a bargaining chip, which I used to obtain an iPhone 4 and new contract, recommended to me by them, based on my usage over the past six months or so. This included unlimited calls to UK landlines and other allowances for calls to mobiles, text messaging and internet.
Imagine my surprise therefore, when I spot that my most recent bill was over £205. This is paid by DD and since I rarely bother opening what they send me, I had no idea, but trusted them to have offered me the correct advice.
I have now had enough. Having taken their recommendation in good faith, I end up being charged over seven times more than I used to pay for a telephone service.
Watch this space.
I queried this bill and was told that I had gone over my allowance by around 100 minutes and was consequently charged 30p a minute. They offer a plan for £30 per month, which offers 10,000 minutes. Thus, they charged me for 100 minutes, the same sum they offer 10,000 minutes for, which I found unacceptable.
Being out of contract, I had a bargaining chip, which I used to obtain an iPhone 4 and new contract, recommended to me by them, based on my usage over the past six months or so. This included unlimited calls to UK landlines and other allowances for calls to mobiles, text messaging and internet.
Imagine my surprise therefore, when I spot that my most recent bill was over £205. This is paid by DD and since I rarely bother opening what they send me, I had no idea, but trusted them to have offered me the correct advice.
I have now had enough. Having taken their recommendation in good faith, I end up being charged over seven times more than I used to pay for a telephone service.
Watch this space.
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