just browsing around at phones as my contract is up tomorrow and logged into my account to see what offers are available for me - found my next bill would be £64 when its usually only £12 at the most....
looked and my recent calls is showing as;
over 5 hours of using the internet on my phone......i never ever use my internet at home unless my broadband is down..i never ever use it for over 5 hours
now my tarriff im on gives me 100 minutes and 100 texts and that is showing as i have 32 minutes left....
now virgin say they charge 30p a day for the net anyway
then i found out what is causing it.........was browsing on facebook on my laptop and my sister said are you out cos youre showing as being on web - hence i realised somehow my laptop and phone are connecting.........i phoned 789 again and got a nicer assistant who said it could be my wireless is connecting to my phone - i checked and saw the connection there.........i have now disconnected it but also told virgin to disconnect my internet as i dont use it on my phone anyhow.................
i now have to phone back on the 6th to see if it proves the above and if it does i will not have to pay the charges.........
im worried sick they will say i have to pay though.........how do i prove what happened?????????
phoned back today and they said to phone back tomorrow as the bill still isnt ready......had a reply off consumer direct who said i can be liable for the charges....
does anyone have any help please?
the laptop i was working on while it was connecting to the internet on my phone is also with virgin - so in effect i would be paying twice for something - i pay for xl virgin broadband and its only about £22 a month anyway........
looked and my recent calls is showing as;
over 5 hours of using the internet on my phone......i never ever use my internet at home unless my broadband is down..i never ever use it for over 5 hours
now my tarriff im on gives me 100 minutes and 100 texts and that is showing as i have 32 minutes left....
now virgin say they charge 30p a day for the net anyway
then i found out what is causing it.........was browsing on facebook on my laptop and my sister said are you out cos youre showing as being on web - hence i realised somehow my laptop and phone are connecting.........i phoned 789 again and got a nicer assistant who said it could be my wireless is connecting to my phone - i checked and saw the connection there.........i have now disconnected it but also told virgin to disconnect my internet as i dont use it on my phone anyhow.................
i now have to phone back on the 6th to see if it proves the above and if it does i will not have to pay the charges.........
im worried sick they will say i have to pay though.........how do i prove what happened?????????
phoned back today and they said to phone back tomorrow as the bill still isnt ready......had a reply off consumer direct who said i can be liable for the charges....
does anyone have any help please?
the laptop i was working on while it was connecting to the internet on my phone is also with virgin - so in effect i would be paying twice for something - i pay for xl virgin broadband and its only about £22 a month anyway........
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