Hello. I was wondering if someone could help me. I received a bill today from vodafone for my 1GB Netbook (mobile internet using a dongle thing) account.
Included on this bill is the use of £454.01 worth of text messages.
Shock isn't a strong enough word for the way I felt. I haven't used it for months as I now have a mobile phone (with vodafone) and BT broadband. In fact I couldn't find the dongle thing anywhere. I'm wondering if someone else has it and is using it without my permission, maybe stolen.
I contacted vodafone and explained the situation, I had to ask them to suspend the service because the £454.01 covers the period of December only. They tell me another £348 has been added so far for January.
I know I haven't used it not only for the reasons above but they tell me that the texts are coming from a website connected to the dongle (I have no idea what he was talking about). The dongle has been added to a texting website or something and sent through the site.
My bills are normall £17-19 per month so you can imagine my horror to find Decembers bill at over £500.
My query is, Vodafone say I still have to pay the bill. Surely there must be something they can do to help during times of fraudulent use. I can't afford to pay £500.
sorry for long post
Included on this bill is the use of £454.01 worth of text messages.
Shock isn't a strong enough word for the way I felt. I haven't used it for months as I now have a mobile phone (with vodafone) and BT broadband. In fact I couldn't find the dongle thing anywhere. I'm wondering if someone else has it and is using it without my permission, maybe stolen.
I contacted vodafone and explained the situation, I had to ask them to suspend the service because the £454.01 covers the period of December only. They tell me another £348 has been added so far for January.
I know I haven't used it not only for the reasons above but they tell me that the texts are coming from a website connected to the dongle (I have no idea what he was talking about). The dongle has been added to a texting website or something and sent through the site.
My bills are normall £17-19 per month so you can imagine my horror to find Decembers bill at over £500.
My query is, Vodafone say I still have to pay the bill. Surely there must be something they can do to help during times of fraudulent use. I can't afford to pay £500.
sorry for long post
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