Virgin incorrect telephone bill

[omcornwall]

Ladies and gents,

I received my bill from virgin last week. The bill was completely normal apart from the £212 telephone calls they have charged me. I do not have a telephone line with virgin and have never been connected.

Please allow me to give some background.

I have been with virgin for just 2 months. I originally asked for a telephone line along with the TV and broadband package as I presumed I would need the line to use broadband. Obviously this is not the case as it users fibre optics. Anyway I only realised this when an engineer came out. As I live in a communal block the cabinet to connect the telephone line, we could not get in and I decided not to have the telephone line. He said, no problem, and stated he would send a message to say I didn't want it. I then rang virgin who said although I do not have the telephone line I should keep the same package as it would be cheaper.

So..... Can anyone give me some advice about where I stand. I rang virgin the same day and they said they would raise it as a complaint. Although I must say the customer services agent did try and explain to me that someone must have used the phone.... I live alone and nobody else has access to the line.

Please help me as I'm certainly not going to pay the £212.

Thanks
Lee

[Amy]

Re: Virgin incorrect telephone bill

Their ineptitude knows no bounds as you will see from the following two threads in particular.

I suggest you telephone the executive offices and have them sort it out, because I can say with absolute certainty that you will get nowhere with their call centres.

Virgin Media - Legal Beagles

and

Virgin Media 2 - The Incompetence Continues (in fact, it never really ceased) - Legal Beagles

[omcornwall]

Re: Virgin incorrect telephone bill

Thanks

I will have a good read through the articles tonight. I just can't believe the incompetency of virgin media. It's beyond belief they can try and charge me £212 for one months phone bills for a phone line I do not have. I'm just concerned my efforts will not get me anywhere and then they will pass it on to a debt collection agency. If that happens I'll take all possible legal action against them no matter what the cost. I refuse to pay for the telephone costs out of sheer principle if nothing else.

[Amy]

Re: Virgin incorrect telephone bill

I just can't believe the incompetency of virgin media.

I can.

I'm just concerned my efforts will not get me anywhere and then they will pass it on to a debt collection agency. If that happens I'll take all possible legal action against them no matter what the cost. I refuse to pay for the telephone costs out of sheer principle if nothing else.

This will not happen if you have the executive offices deal with it. It will happen, if you leave it in the hands of the call centres.

[omcornwall]

Re: Virgin incorrect telephone bill

Ok,

I just contacted customer services again and they told me it had been passed on to a 'higher department' however could not give me any more information other than somebody will be contacting me in the next 2 days.

We'll see what happens and I'll post up what their response is.

Again, thanks.