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Thread: British Gas Bill - billing code

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  1. #1
    snowleopard's Avatar

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    Default British Gas Bill - billing code

    Hello everyone,

    I am new to this and hope this is the correct way to use this site.

    I would be grateful for any advice on dealing with British Gas. I received a gas bill today covering 13 Dec 06 to 21 Sep 09. We have been with British Gas since we moved into this flat in Dec 2002. We were paying by direct debit and have always settled bills we received. At some point during 2006 British Gas have accidentally closed our account. They have admitted this over the phone last December but I have no proof of this. In December 2008 they have created a new account for us and we have paid our bills from that date onwards.
    The bill I received today is the first bill in our name for the period that our account was closed. There is also a bill addressed to the occupier which covers 4 Sep 06 to 12 Dec 06. The two bills together amount to about £600 which I cannot afford.
    I have seen some threads about the Billing Code and was wondering whether that is applicable to our situation and what the best way is to contact british gas in this case.
    Any help will be much appreciated. Thank you in advance.

  2. #2
    Luminol's Avatar

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    Default Re: British Gas Bill - billing code

    Hello Snowleopard,

    Awhile ago I had some issues with BG and Npower etc, I used Energywatch for my initial complaint but they have gone now, but I do have some contact info for British gas:

    Customer Relations
    80 St Marys Road
    Southampton
    SO14 0WA

    Tel no 0845 6070870 (this ext will get you through to the Customer Relations Office) ex 180747 Amy Carpenters desk....Might help you cut out some of red tape and get through to someone with authority quicker.

    Lumi
    Luminol x

  3. #3
    snowleopard's Avatar

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    Default Re: British Gas Bill - billing code

    Thanks Lumi for the information. I was wondering though about the billing code so that I can mention this when I contact them if it is applicable to our case.

  4. #4
    Emerald's Avatar

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    Default Re: British Gas Bill - billing code

    The bill is for energy used over 2 years ago so the ycan't charge you AFAIK

    More details here http://www.legalbeagles.info/forums/...46&postcount=1

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