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Utilities Billing Code for Business

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  • Utilities Billing Code for Business

    Is there a billing code of practice for Businesses? I am secretary of a private members club (CIU) I would have thought that once we had changed suppliers & paid the final bill with an acurate reading that would be it.

    Our A/C with NPower which was from 2004/2008 ending on 30/10/08 we received a final settlement bill in December 08 and paid it.

    Now in July 2009 a company Revenue Assurance have contacted us and informed us that due to inccorrect readings between 2004 & march 2008 that we owe £1610.99, Npower has never informed us of this. The info they have supplied is very difficult to balance with our accounts, over the period of the contract we were quoted £282 per month, over the period we have paid an average of £300+ a total of £16046.00 inc vat & CCL. At the start of 2008 they credited us for over charging us, as we can not agree on the historical readings & info' how do we stand in law?

  • #2
    Re: Utilities Billing Code for Business

    I'm fairly sure that they can only claim back one year, not sure if this is only for private users. I am sure someone else will be along shortly to correct me
    Dragging myself and my family back into the light with the help of Beagles.

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    • #3
      Re: Utilities Billing Code for Business

      since 2009 no one came around....

      They told my meter was on two rates where my broker told I was on single rates, so reading was wrong. their back bill charge since 2012 stand at over £6000 Is there a difference between treatment private o/and business energy user?
      [MENTION=39710]des8[/MENTION] [MENTION=62334]Snoopy1948[/MENTION] may know as they may have work in this field came around many businesses

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      • #4
        Re: Utilities Billing Code for Business

        There is a voluntary code that some suppliers have signed up to regarding micro businesses.
        You can see here if you qualify, and if your supplier is a signatory http://www.energy-uk.org.uk/files/do...mersApril2.pdf

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        • #5
          Re: Utilities Billing Code for Business

          Thanks you @des8
          max back-bill length



          the one I use sign for one year max back-charge. But it did charge me over several years!!! They call it "catch up bill"
          Last edited by distress; 29th July 2017, 14:27:PM.

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          • #6
            Re: Utilities Billing Code for Business

            If a company has signed in the voluntary code max back-bill length is 12 months, but in reality charges back dated more then 12 mo, Is there any exception they don't need to hold on that agreement?

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            • #7
              Re: Utilities Billing Code for Business

              The problem is that it is only a voluntary code.
              Having said that note the standards in the preamble and has your supplier informed you of your rights, in particular Standard 2 para 6

              There are of course responsibilities on the customers side.

              We do not have sufficient details to advise whether or not the supplier's limit on back billing applies.

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