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Thread: Utilities Billing Code for Business

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  1. #1
    dickbill's Avatar

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    Angry Utilities Billing Code for Business

    Is there a billing code of practice for Businesses? I am secretary of a private members club (CIU) I would have thought that once we had changed suppliers & paid the final bill with an acurate reading that would be it.

    Our A/C with NPower which was from 2004/2008 ending on 30/10/08 we received a final settlement bill in December 08 and paid it.

    Now in July 2009 a company Revenue Assurance have contacted us and informed us that due to inccorrect readings between 2004 & march 2008 that we owe £1610.99, Npower has never informed us of this. The info they have supplied is very difficult to balance with our accounts, over the period of the contract we were quoted £282 per month, over the period we have paid an average of £300+ a total of £16046.00 inc vat & CCL. At the start of 2008 they credited us for over charging us, as we can not agree on the historical readings & info' how do we stand in law?

  2. #2
    Mochamoo's Avatar

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    Default Re: Utilities Billing Code for Business

    I'm fairly sure that they can only claim back one year, not sure if this is only for private users. I am sure someone else will be along shortly to correct me
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  3. #3
    distress's Avatar

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    Default Re: Utilities Billing Code for Business

    since 2009 no one came around....

    They told my meter was on two rates where my broker told I was on single rates, so reading was wrong. their back bill charge since 2012 stand at over £6000 Is there a difference between treatment private o/and business energy user?
    @des8 @Snoopy1948 may know as they may have work in this field came around many businesses

  4. #4
    des8's Avatar

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    Default Re: Utilities Billing Code for Business

    There is a voluntary code that some suppliers have signed up to regarding micro businesses.
    You can see here if you qualify, and if your supplier is a signatory http://www.energy-uk.org.uk/files/do...mersApril2.pdf

  5. #5
    distress's Avatar

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    Default Re: Utilities Billing Code for Business

    Thanks you @des8
    max back-bill length



    the one I use sign for one year max back-charge. But it did charge me over several years!!! They call it "catch up bill"
    Last edited by distress; 29th July 2017 at 14:27:PM.

  6. #6
    distress's Avatar

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    Default Re: Utilities Billing Code for Business

    If a company has signed in the voluntary code max back-bill length is 12 months, but in reality charges back dated more then 12 mo, Is there any exception they don't need to hold on that agreement?

  7. #7
    des8's Avatar

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    Default Re: Utilities Billing Code for Business

    The problem is that it is only a voluntary code.
    Having said that note the standards in the preamble and has your supplier informed you of your rights, in particular Standard 2 para 6

    There are of course responsibilities on the customers side.

    We do not have sufficient details to advise whether or not the supplier's limit on back billing applies.

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