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Thread: Utilities & compensation for missed call out/late response to letters etc

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    enaid's Avatar

    LB Team Member

    Jun 2007
    89 Post(s)

    Default Utilities & compensation for missed call out/late response to letters etc

    There are a number of guaranteed standards that your electricity, gas and water companies are required by law to meet. If they let you down - they have to compensate you.

    These are the regulations and standards that you need to know about:

    The Electricity (Standards of Performance) Regulations 2010


    The Gas (Standards of Performance) Regulations 2002

    Amendment Regulations 2008


    The Guaranteed Standards Scheme (GSS) part of the Water Industry Act 1991. This only applies in England and Wales.
    Water Industry Act 1991 (c. 56)


    More details on the Guaranteed Service Standards for Water and exemptions in England and Wales can be found on the Ofwat website.

    More information on Standards in Scotland can be found on the Water Commission Industry Commission for Scotland website.

    More information about the standards in Northern Ireland can be found on the Consumer Council for Northern Ireland website or The Utility Regulator.

    The Regulations
    Last edited by enaid; 25th September 2013 at 10:27:AM.

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