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  1. #26
    pabs's Avatar

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    Default Re: edf energy back bill

    as i said in the orginal post its my step daughters house and i have not seen the meter but when they put a smart meter in.
    is it a new meter or as got some type of attachment fitted to the old meter

  2. #27
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    Default Re: edf energy back bill

    a smart meter is a brand new meter, however it should have a sticker on it with the final meter readings on it.

    if not, I would suggest your step daughter calls her new provider and asks for 2 meter readings from the smart meter to prove current usage and prove it is a physical impossibility to have used that much electricity.
    Those who don't believe in Magic will never find it! - Roald Dahl

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  3. #28
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    Default Re: edf energy back bill

    thanks for that info

  4. #29
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    Default Re: edf energy back bill

    anytime, lemme know how you go
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  5. #30
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    Default Re: edf energy back bill

    hi ,
    doing a update with edf back bill saga. Called current suppiler about last meter reading from when smart meter was installed .Called edf, on phone for 40 minutes and call was disconnected, had to called back and had to go through all the info again. tried to explain something must be amiss with final bill because of how high the units was used in comparison to older bills.
    the problem we have is there is no way to proof if there was a fault with the old meter because it as been removed.
    weekly unit use as gone up from 4 1/2 to around 22, even edf as said something is not right

  6. #31
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    Default Re: edf energy back bill

    Forgot to mention, previously 3 calls were made to edf about final bill but apparently if you dont log it as a complaint the other 3 calls are n't included as a complaint. Just wondering if its any good giving ofgem a call.

  7. #32
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    Default Re: edf energy back bill

    Quote Originally Posted by pabs View Post
    Forgot to mention, previously 3 calls were made to edf about final bill but apparently if you dont log it as a complaint the other 3 calls are n't included as a complaint. Just wondering if its any good giving ofgem a call.
    What a load of codswallop!! I have never heard such a load of claptrap, especially as they confirm their bill is what.. 4 times the normal usage??

    I would contact the Ombudsman, OFGEM will initally direct you there anyway, advise them that EDF have failed to log complaints etc.

    will post up a template letter after this response.
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  8. #33
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    Default Re: edf energy back bill

    Search Results

    Ofgem

    https://www.ofgem.gov.uk/








  9. #34
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    Dear Sir/Madam

    RE ACCOUNT NUMBER: METER SERIAL NUMBER (MSN)

    On *insert exact date* I moved from EDF to *insert supplier* to supply my electricity supply. At the time my usage was estimated and I received a final bill for *insert amount and wether credit (too much) or debit (owing).

    I have received on *insert date* a bill for *insert exact amount* which i find an alarming amount given that this is for electricity only.

    I have worked out my usage based on the following sum.

    19-01-16 Meter Read 5563
    01-08-16 with meter read 6411
    6411-5563= 848kwh over 195 days
    848/195 = 4.34kwh per day.

    between 01-08-16 and 06-03-17 there were 217 days between them, based on this math, my final read should have been 7352.34.

    I have asked where the amounts being chased have come from, and EDF have admitted this is a usage increase from 4.34kwh per day to 22kwh per day, which I am sure you will agree is either a physical impossibilty or the sign of a damaged/faulty meter.

    I am assuming the issue relates to a meter exchange which occured on *date* for a smart meter (Meter Serial Number xxxxxxxxx), unfortunatly the engineer declined to leave a yellow sticker on my meter, however my new supplier has confirmed the final read from the old meter is *insert*

    I have raised many complaints with EDF for the incorrect bill which I now discover have not been correctly logged, this is a direct disregard for OFGEM regulations.

    This could also cause me problems with my credit rating, EDF have not mentioned any possibility of rectifying any discrepancies.

    As a resolution, I would be satisfied with EDF accepting their responsibility for the mistake and recalculating my bill on a more reasonable usage (namely to recalculate to nearer my proposed read of 7352), a full apology and any further credit being refunded to me with the minimum of stress and delay.

    I would also be requiring compensation for my time, stress and anxiety caused by this, and for any negative markers to be removed from my records with immediate effect.

    I look forward to your response

    Yours

    *STEPDAUGHTER'S NAME*

    - - - Updated - - -

    **SUGGESTED NEXT MOVES**

    Ask new provider for final read on meter exchange for further proof.

    Advise new provider of Ombudsman case and give permission to disclose any information needed.

    Register an official dispute with EDF due to the incorrect reading and insane usage.

    Sit back and wait.. and try not to worry. If your step daughter gets any contact use the Ombudsman reference number as proof of dispute.


    Callie
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  10. #35
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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    What a load of codswallop!! I have never heard such a load of claptrap, especially as they confirm their bill is what.. 4 times the normal usage??

    I would contact the Ombudsman, OFGEM will initally direct you there anyway, advise them that EDF have failed to log complaints etc.

    will post up a template letter after this response.
    Thats what i thought and i spoke to the edf adviser.

    When i spoke to adviser on monday the 20th they spoke to the disputed reads team they could n't do nothing because account as been closed..
    so finally it was logged as a complaint. i spoke to somebody in the complaints solutions team and after they had done some calculations they called me back with a offer to reduce final bill by£250. I dont think that ofter is no way high enough but with no proof of faulty meter and us just bringing the problem up.
    The other problem is that the reading follow on to the new supplier and they say they can only go of the the reading they have got.
    think we will go the route of the ombudsman.
    Last edited by pabs; 25th November 2017 at 22:39:PM.

  11. #36
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    Default Re: edf energy back bill

    The one thing i carnt understand is why edf sent out a final bill that had estimated on it.

  12. #37
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    Default Re: edf energy back bill

    Quote Originally Posted by pabs View Post
    The one thing i carnt understand is why edf sent out a final bill that had estimated on it.
    Did you step daughter provide a final meter reading?
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  13. #38
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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    Did you step daughter provide a final meter reading?
    yes she gave the reading to new supplier who then queried it with edf. carnt be sure if she gave reading to edf but would of thought so

  14. #39
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    Default Re: edf energy back bill

    edf are going to call back tomorrow as i could n't make decision to accept ofter of £250 off the total bill, my opinion is why should she pay for electric she has not used. you would n't pay for shopping you have n't got.

  15. #40
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    Default Re: edf energy back bill

    can she contact the new supplier and ask for this, and also at the same time ask them for the closing read from the old meter (before the exchange). Everything you can get is more ammo for the Ombudsman case.

    Ask for the old and new meter serial numbers (make sure you don't mix them up) and take photos of the meter itself so you can show the Ombudsman it..

    silly question but what was the gas meter read? They haven't fouled up which read is which have they?
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  16. #41
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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    can she contact the new supplier and ask for this, and also at the same time ask them for the closing read from the old meter (before the exchange). Everything you can get is more ammo for the Ombudsman case.

    Ask for the old and new meter serial numbers (make sure you don't mix them up) and take photos of the meter itself so you can show the Ombudsman it..

    silly question but what was the gas meter read? They haven't fouled up which read is which have they?
    would have to check gas meter tomorrow but have these are readings we have if it helps.
    confirmed edf meter reading aug 16 is 6411
    final meter reading is 11577 confirmed by new supplier
    meter reading when old meter swapped over to smart meter is 13786
    thats 7375 over the 2 suppliers

  17. #42
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    Default Re: edf energy back bill

    Ok can you provide me with the date the supply transfered and the date the transfer of meter took place.

    I just want to work out the daily usage from the date she changed supplier till the meter was exchanged, if the usage is going up this could be an indication that the meter was faulty and is more evidence in your favour. Obviously, you just add that information to the Ombudsman letter saying that you were unaware of the fault etc!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  18. #43
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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    Ok can you provide me with the date the supply transfered and the date the transfer of meter took place.

    I just want to work out the daily usage from the date she changed supplier till the meter was exchanged, if the usage is going up this could be an indication that the meter was faulty and is more evidence in your favour. Obviously, you just add that information to the Ombudsman letter saying that you were unaware of the fault etc!
    date on final bill is 6th march 17 so i take it that this is the transfer date and 6th nov 17 is when meter was replaced
    with smart meter.
    thanks
    Last edited by Amethyst; 27th November 2017 at 08:18:AM.

  19. #44
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    Default Re: edf energy back bill

    I am at a total loss as to where these figures are coming from.

    The usage from the switch to the meter change is 8 units a day (double what was being used) but from August EDF read to "final read" 20 units a day was being used??

    Where did the new supplier get the read (i,e did they apply to EDF for it or did stepdaughter provide it?)

    Does your stepdaughter have her latest bill from her new provider? If you can post that up (normal rules re privacy apply please) I can do the math and see what is happening but if I am honest alarm bells are screaming at me and "FAULTY METER is flashing in bright red letters!!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  20. #45
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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    I am at a total loss as to where these figures are coming from.
    so are we lol.
    The usage from the switch to the meter change is 8 units a day (double what was being used) but from August EDF read to "final read" 20 units a day was being used??

    Where did the new supplier get the read (i,e did they apply to EDF for it or did stepdaughter provide it?)
    new supplier confirmed it was step daughter who gave them the reading.
    but queried the read with edf. but no revised bill as ever been recieved.

    Does your stepdaughter have her latest bill from her new provider? If you can post that up (normal rules re privacy apply please) I can do the math and see what is happening but if I am honest alarm bells are screaming at me and "FAULTY METER is flashing in bright red letters!!
    when i was in contact with edf they asked for useage according to smart meter, it was just under 10 units a day and thats for 14 days (total number of meter as been in use). i will see if she as any bills from them new supplier and they have increased her direct debits according to them figures. she as raised the matter with new supplier but according to them they say that they can do nothing because of the old meter been disposed of.
    so it affecting the new bill from march to nov.
    Last edited by Amethyst; 27th November 2017 at 08:23:AM.

  21. #46
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    Default Re: edf energy back bill

    definately contact the Ombudsman.

    Take a photo of the new meter to prove they have no way of proving the meter reading on transfer, if there is a physical yellow sticker on the meter include this as proof the meter was faulty.

    Go equipt with all the readings, send in copy bills and the new provider bills showing a regular and consistant usage and say you can see no reason why your bills have increased 4 fold other than a faulty meter, or EDF reading the wrong meter entirely which is not your fault!

    Once the Ombudsman case is logged, contact EDF out of courtesy and provide them with the Case number, this will also prevent any debt collection activity in the meantime. If they are willing to wipe £250 off the bill there has to be an issue or a mistake they are trying to cover up!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  22. #47
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    Default Re: edf energy back bill

    Quick update, got call from edf today, we refused £250 refund. Pointed out previous meter useage and fired some figures out and the fact my step daughter had been ignored in my opinion. Was told the complaint would be passed on to a manager again and would by told by letter or phone.
    To be honest think we will be going the ombudsman route as mentioned in previous posts by slainte caragh and again thanks for pointing me in the right direction.
    Thank you to amethyst for correcting my bodged post.

  23. #48
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    Default Re: edf energy back bill

    so i am up dating whats going on with edf.
    we have recieved no further commucation with edf.
    so have made a complaint though the ombudsman service.


  24. #49
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    Default Re: edf energy back bill

    Hi.
    Here is a update of edf complaint.
    Just received a call from edf saying that they are going use the 4.43 useage figure to calculate, so the of bill nearly of £550 is been amended and my step daughter will get a £13 refund. Seems contacting ombudmens service seems to have done the trick.
    So now we have to the same with the new supplier.

    I would to say a really really big thankyou to slainte caragh for your time in helping me because without it i would never of got my head round the maths.
    Again thankyou.
    Last edited by pabs; 6th December 2017 at 16:53:PM.

  25. #50
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    Default Re: edf energy back bill

    delighted for you and a pleasure to have been of service!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

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