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  1. #1
    pabs's Avatar

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    Default edf energy back bill

    hi all,
    wondering if anyone can help.step daughter switched electric companies from edf to another one, a final bill was sent as she was in credit which they sent her a cheque for a refund. some months later say send out bill saying she owes them balance of £550, she as had contact with edf and now they have handed it over to a dca. she as told me little of what they have said but seems a little weird that they would settle the account but then come back later and ask her for money owed.seems tome they have made a mistake .i have told her not to contact edf by phone and only contact by letter so need little help with the next steps.

  2. #2
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    Hi,

    could you please find out the dates of the bill?

    if it is over 12 months (or the energy provider provided an incorrect bill) then a back billing process applies.

    https://www.ofgem.gov.uk/consumers/h...ng-your-rights

    hope it helps

    Callie
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

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  3. #3
    pabs's Avatar

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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    Hi, could you please find out the dates of the bill?
    if it is over 12 months (or the energy provider provided an incorrect bill) then a back billing process applies.
    Callie
    hi
    The final bill is dated 22/03/2017, last reading on is 06/03/2017
    we have got final bill a showing refund £8.64.
    22/03/2017 recieve cheque for sum of £8.64
    1/10/2017 recieve 2 letters identical letters from edf but both from different people
    about a final bill of £552.96 which i find odd
    29/10/2017 recieve another demand for bill of £544.32 so thats an increase £8.64
    7/11/2017 letter from a dca sent asking for £552.96
    various phone calls have been made to edf but with no solution.
    that is why i said letters only from now because it seems to me
    they are passing us from 1 person to another.
    hope there enough info.even the current suppier
    as said that something is not right
    thanks

  4. #4
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    can you please post up the bill so I can see what is happening?

    Please make sure and remove any identification (ie name and address)

    thanks
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  5. #5
    pabs's Avatar

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    Default Re: edf energy back bill

    Yes will do,
    wont be until thursday 16th .
    Im away until then.
    Thanks

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    slainte caragh's Avatar

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    Default Re: edf energy back bill

    any time
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  7. #7
    pabs's Avatar

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    Default Re: edf energy back bill

    hi
    here are the bills
    Attached Thumbnails Attached Thumbnails bill 2.jpg   bill 1.jpg  
    Last edited by pabs; 16th November 2017 at 17:46:PM.

  8. #8
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    Few things jump out at me.

    Have you always been on a variable tariff? If not why are EDF charging you on one at the moment, also on your new bill is this estimated or not?

    If it is not estimated does it have a D beside the read?

    Kindly have a quick check of some old bills (preferably a month apart) and let me know your meter readings so I can work out your normal usage and we can hit them with a demand for investigation based on figures (they REALLY don't like it when you do that).

    EDF are swines for this.

    Finally, are you single fuel as there is no gas read for this and a bill of over £500 seems exorbidant to me!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

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    Default Re: edf energy back bill

    Quote Originally Posted by slainte caragh View Post
    Few things jump out at me.

    Have you always been on a variable tariff? If not why are EDF charging you on one at the moment, also on your new bill is this estimated or not?



    If it is not estimated does it have a D beside the read?


    Kindly have a quick check of some old bills (preferably a month apart) and let me know your meter readings so I can work out your normal usage and we can hit them with a demand for investigation based on figures (they REALLY don't like it when you do that).


    EDF are swines for this.

    Finally, are you single fuel as there is no gas read for this and a bill of over £500 seems exorbidant to me!
    always been on a variable tariff, as you can see from final bill it says estimated in it but no other bill as ever been sent so its a bit confusing as where they get the figures from. They is a letter saying a thats revised reading as been sent to new supplier will post it on here.


    dont know were it will says in bill about the d could i off blanked it out


    wil lpost some old bills on here.it does say in a letter about a revised reading but no new bill ever arrived


    edf was the gas supplier but a pre payment meter was in use.edf was the gas supplier but a pre payment meter was in use.
    Attached Thumbnails Attached Thumbnails edf aug 15 part 1.jpg   edf aug 15 part 2.jpg   edf aug 16 part 1.jpg   edf aug 16 part 2.jpg   edf feb 16 part 1.jpg   edf feb 16 part 2.jpg  

    Last edited by pabs; 17th November 2017 at 18:21:PM.

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    wales01man's Avatar

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    Default Re: edf energy back bill

    When you left EDF what reading was given to new supplier?

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    Default Re: edf energy back bill

    Quote Originally Posted by wales01man View Post
    When you left EDF what reading was given to new supplier?
    been told it is 11577 if that helps
    thanks

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    Default Re: edf energy back bill

    On what date was that compared to the final bill you are disputing presumably its the same meter

  13. #13
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    Default Re: edf energy back bill

    got this letter from edf but no other letters have been received to say were the £552.96 as come from.
    called new supplier and say have given us the figure of 11577
    Attached Thumbnails Attached Thumbnails meter reading letter.jpg  

  14. #14
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    Default Re: edf energy back bill

    Quote Originally Posted by wales01man View Post
    On what date was that compared to the final bill you are disputing presumably its the same meter
    final bill came in on 22/03/2017 and the letter about your closing meter reading came in on the 13/09/2017 even if it took 6 months to change suppliers the final bill seems really high. meter as just been changed for a smart meter

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    Default Re: edf energy back bill

    AAAAAAAAAH right that might make sense.

    Who changed the meter?

    do you have a final read for the meter exchange?

    something that I don't understand, you say this is a prepayment meter but you were being charged on a Direct Debit? This isn't a normal way to pay on a prepayment meter.
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

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  16. #16
    pabs's Avatar

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    Default Re: edf energy back bill

    slainte caragh asked
    Finally, are you single fuel as there is no gas read for this and a bill of over £500 seems exorbidant to me!


    sorry think im confusing you
    i was referring the gas account been a pre payment mete,r as the gas was edf aswell.
    will find out about the meter
    thanks
    Last edited by pabs; 17th November 2017 at 21:08:PM.

  17. #17
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    ok so just to confirm, you are querying your electricity bill and the gas (both same supplier?) was prepayment.

    What would be helpful would be to know when the meter was exchanged and what the reads were.

    I am assuming that what has happened is an almighty balls up, I am assuming that the meter exchange has never been processed which means they think you have used maybe twice or three times the amount in question.

    I will start off some work to see how much you normally used and then we can fight fire with fire!
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

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  18. #18
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    repeat post, please delete.

    ta muchly

    C
    Last edited by slainte caragh; 17th November 2017 at 21:16:PM. Reason: ooooops
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

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    pabs's Avatar

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    Default Re: edf energy back bill

    yes electric bill no problem with gas bill as for the meter i dont the date but know its only been changed in the last couple of weeks. just finding rest of details about meter

  20. #20
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    so the meter exchange happened after the change of supplier?
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  21. #21
    pabs's Avatar

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    Default Re: edf energy back bill

    yes but could be helpfull if who ever changed meter give a meter reading.
    still working on the info for that

  22. #22
    slainte caragh's Avatar

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    Default Re: edf energy back bill

    Ok that's fine, makes my job easier as there is only one meter to work out

    EDF have made one hell of a balls up, I realise this might be a lil confuzzling so I will be as simple as possible.

    I have done some math for you and worked this out for you

    So we will start from 19-01-16 Meter Read 5563

    We will end the sum on 01-08-16 with meter read 6411

    This means there were 195 days.

    First, we work out how much energy has been used,

    6411-5563= 848kwh over 195 days

    next sum
    848/195 = 4.34kwh per day.

    between 01-08-16 and 06-03-17 there were 217 days between them.

    4.34x217=7352.34

    Your proposed (worked out but not an actual meter reading) should have been 7352.

    Where they have got over 11000 I honestly have no idea.

    I would suggest calling EDF and telling them you have done some math and you are not accepting their read. Suggest your read should be 7352 and invite them to do the math with you....... then ask about how much they now owe you.

    Callie <3
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

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    Default Re: edf energy back bill

    hi thanks for taking the time to work all that info out, much appreciated.
    will call edf and query the reading.
    will post i how i get on

  24. #24
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    Default Re: edf energy back bill

    remind them that the back billing laws state you can dispute a read for up to 12 months and suggest that the read they are chasing you for is the meter exchange read, on your meter there may be a yellow sticker with a date, meter read and meter serial number, this is the last meter reading on the old meter.

    I would suggest you took a photograph of it and offer to send that in too, this is concrete proof that you could not have used this amount of electricity on the date they are suggesting.
    Those who don't believe in Magic will never find it! - Roald Dahl

    Tears are not a sign of weakness they are a sign of having been too strong too long! - Unknown

    You are not disabled by your disability but made able by your abilities. - Oscar Pistorius

  25. #25
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    Default Re: edf energy back bill

    will do thanks

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