Re: Co-op - Smile Credit Card
Thanks Curly. Wish we did not have so many to look at, but oh ho hum.
I've drafted the following letter in response to the above attached. Please could someone check it?
Judith Burgess
Senior Customer Feed back Officer
Debt Management
Smile, The Cooperative Bank
PO Box 101
1 Balloon Street
Manchester
M60 4EP
Dear Judith Burgess
ACCOUNT NUMBER:
I write further to my CCA request, SAR request and dispute letters of August 2008 which you are in receipt of and your letter of 10th September 2008, whereby you ask me to confirm the data required.
Our SAR letters for both the above accounts were very clear and indeed, I am puzzled as to why you are querying what information we require. The letters requested any (and we require ALL) data held by your organisation for the complete term of the accounts. Additionally this should include any manual intervention and or notes that may have been made, such as emails, notes, telephone calls, etc etc.
Yours lovingly
Birdie
Thanks Curly. Wish we did not have so many to look at, but oh ho hum.
I've drafted the following letter in response to the above attached. Please could someone check it?
Judith Burgess
Senior Customer Feed back Officer
Debt Management
Smile, The Cooperative Bank
PO Box 101
1 Balloon Street
Manchester
M60 4EP
Dear Judith Burgess
ACCOUNT NUMBER:
I write further to my CCA request, SAR request and dispute letters of August 2008 which you are in receipt of and your letter of 10th September 2008, whereby you ask me to confirm the data required.
Our SAR letters for both the above accounts were very clear and indeed, I am puzzled as to why you are querying what information we require. The letters requested any (and we require ALL) data held by your organisation for the complete term of the accounts. Additionally this should include any manual intervention and or notes that may have been made, such as emails, notes, telephone calls, etc etc.
Yours lovingly
Birdie
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