From Facebook ~ https://www.facebook.com/xxbeckybabe...c_location=ufi
Rebecca, the lady involved has kindly given me her permission to share this ... there are more pictures on the Facebook post (which is set to public).
I am disgusted that a parking company can reject a parking appeal when the circumstances are so clearly unavoidable. At least she now has the chance to appeal to POPLA (and a little bird tells me she's getting help with an appeal)
Good Luck Rebecca!!
As a disabled person if I come across problems in life I just find ways to overcome them but there's always one problem you have to fight your way to get heard and sadly on 21st August 2017 I experienced just this when faced with a dilemma as I accessed the Blue Ice Plaza Car Park 1 off Hobbs Moat road in Solihull. I have always used this carpark that's been free for disabled up until it was taken over 3 minutes after I used it the week before by Premier Park LTD.
When going to pay for my ticket for the very first time I encounter two huge problems. As I have a wheelchair there was step access to all three ticket booths. There was a ramp access to two machines however you cannot get a wheelchair to the front of the machines and no ramp to the third machine which is located around the back of the venue which many people are unaware of.
The second problem is my disability means I'm only 3ft tall so the height for entering the reg number was impossible. I was with my little sister but due to her age she cannot use the machine by herself. I contacted the ice rink straight away but they were not in the slightest bit helpful, bothered or even interested as they now don't own the carpark. I asked politely that they at least make disabled aware of the charges for them now and a sign would also be appropriate as the only reason many normal bay people were aware were from machine changes which disabled didn't ever need to use beforehand. They still failed to put a sign post up warning disabled its now charging.
Around a week after I appealed they had moved machine PO62 to a flat surface but not changed the height.
I sent in an appeal with proof of disability, height and access and was appalled that on 14th September I received an email response rejecting it on the grounds that no record of payment could be found for the vehicle registration.
If car parks are charging for disabled bays they should at least have a fully accessible ticket machine on site or a payment option for users. Attached is pictures of proof and the rejected appeal email I received.
I'm writing this to warn others who have faced or will face this situation in the future and not to be bullied into paying fines/invoices.
Please feel free to share if you wish
When going to pay for my ticket for the very first time I encounter two huge problems. As I have a wheelchair there was step access to all three ticket booths. There was a ramp access to two machines however you cannot get a wheelchair to the front of the machines and no ramp to the third machine which is located around the back of the venue which many people are unaware of.
The second problem is my disability means I'm only 3ft tall so the height for entering the reg number was impossible. I was with my little sister but due to her age she cannot use the machine by herself. I contacted the ice rink straight away but they were not in the slightest bit helpful, bothered or even interested as they now don't own the carpark. I asked politely that they at least make disabled aware of the charges for them now and a sign would also be appropriate as the only reason many normal bay people were aware were from machine changes which disabled didn't ever need to use beforehand. They still failed to put a sign post up warning disabled its now charging.
Around a week after I appealed they had moved machine PO62 to a flat surface but not changed the height.
I sent in an appeal with proof of disability, height and access and was appalled that on 14th September I received an email response rejecting it on the grounds that no record of payment could be found for the vehicle registration.
If car parks are charging for disabled bays they should at least have a fully accessible ticket machine on site or a payment option for users. Attached is pictures of proof and the rejected appeal email I received.
I'm writing this to warn others who have faced or will face this situation in the future and not to be bullied into paying fines/invoices.
Please feel free to share if you wish
I am disgusted that a parking company can reject a parking appeal when the circumstances are so clearly unavoidable. At least she now has the chance to appeal to POPLA (and a little bird tells me she's getting help with an appeal)
Good Luck Rebecca!!
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