Unfinished work by Safestyle uk

[tundish]

Hi everybody thanks for letting me join.
I had safestyle uk fit 5 windows and 2 doors,some of the work was not completed they said they would be back the next day this was 18/09/16 nobody arrived,since then i have been phoning their customer services and emailing them every week but get the same reply that somebody will get in touch but nobody does. This is still ongoing, can anyone help please.
p.s work all paid in full.

[MIKE770]

Re: Unfinished work by Safestyle uk

what a shambles that lot are = keep ringing stating we will be around for a quote on xxxxxxxx and never turn up - then keep ringing with possible offers, and keep telling them they rang 2 weeks ago and go away , they say no I did not oh! yes you did - I put the phone down on them now. and their very special deal if they can come around - sick joke company.

[charitynjw]

Re: Unfinished work by Safestyle uk

Hi tundish

They are a registered TGAS company
http://www.tgas.org.uk/index.html

[tundish]

Re: Unfinished work by Safestyle uk

Hi tundish

They are a registered TGAS company
http://www.tgas.org.uk/index.html

I checked out this and they are not in the scheme.
thanks anyway

[Amethyst]

Re: Unfinished work by Safestyle uk

They are a member of GGF - https://www.myglazing.com/

https://www.myglazing.com/why-use-ggf/

https://www.myglazing.com/advice/resolving-a-dispute/

However

This is a low-cost arbitration scheme where the consumer pays just £100 + VAT to take their complaint to TGAS.

So I'd look at trading standards or formal complaint with potential court action for specific performance.

First though as communication seems to be an issue I have tweeted them a link to this thread, so hopefully they'll get in touch (of course they won#t know who you are so I might PM you for your cust reference details if they do reply )

TGAS listing

Safestyle UK

Style House 14 Eldon Place BRADFORD

0800 106 107 01274 842000

Safestyle UK Ltd

9 Marchmont Gate Boundary Way Hemel Hempstead

0800 106 107

Safestyle UK Ltd

unit 3A Ground Floor Canal Arms, Festival Park Stoke On Trent

0800 106 107

[charitynjw]

Re: Unfinished work by Safestyle uk

GGF concilition?
https://www.myglazing.com/advice/resolving-a-dispute/

[Amethyst]

Re: Unfinished work by Safestyle uk

" We would ask that the customer emailed customer.standards@safestyle.co.uk; "

Is that the address you've been emailing [MENTION=93947]tundish[/MENTION] ?

[tundish]

Re: Unfinished work by Safestyle uk

I've just checked this out and it costs £100 plus to use the arbitration service! so its not for my expenses for the phone calls and heating bills is enough.
thanks anyway.

[Amethyst]

Re: Unfinished work by Safestyle uk

I saw that... no wonder only 2 cases have gone to arbitration in the last year lol.

Just incase you missed my previous post

" We would ask that the customer emailed customer.standards@safestyle.co.uk; "

Is that the address you've been emailing [MENTION=93947]tundish[/MENTION] ?

[charitynjw]

Re: Unfinished work by Safestyle uk

From my reading, GGF conciliation is free.
TGAS arbitration costs £100.
Could be wrong, though!

[tundish]

Re: Unfinished work by Safestyle uk

" We would ask that the customer emailed customer.standards@safestyle.co.uk; "

Is that the address you've been emailing @tundish ?

Yes done that one,i don't understand why they have so many e mail addresses and a least three phone numbers for the same department,ive phoned the three different phone numbers and its one of two ladies who answer every time,on first name terms now,they give me the same reply that they will get someone to phone me back but so far nobdy has,as far as the many e mails the same reply.
thankyou.