VT Issues

[smj43]

Hello, I'm new to the forum but really need some specific advice. I purchased a vehicle in Feb 14 on a HP agreement. I have attempted to VT this agreement in writing however the company has refused saying they already terminated the agreement in Nov 14 due to a missed payment for which a default notice was issued. At the time I did not receive any default notices or a notice of termination. I kept the vehicle and continued to make payments, the agreement is now fully up to date and no longer in arrears. In the letter I received back from the company (Marsh Finance) they have included a copy of the notice of termination which they claim to have sent to me in 2014 however the address on that letter is incorrect so I would never have received this or the default notices. Also worth mentioning the original agreement and terms and conditions do not state I would lose the right to VT if a payment was missed or default issued.

Can anybody give me any advice on this?

[ostell]

Re: VT Issues

Is the correct address on the agreement?

[smj43]

Re: VT Issues

No the address on the agreement is also incorrect. I'm not quite sure how that happened as I did give them the correct address and the V5 was delivered to the right one no issues.