• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Cabot's actions regarding a cleared debt - can anyone help?

Collapse
Loading...
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Cabot's actions regarding a cleared debt - can anyone help?

    I'm hoping someone might be able to give me some advice on this matter that is something I never thought I'd encounter!
    My debt with Cabot was cleared in July 2013 through a debt management agency, but rather than send any sort of confirmation they simply sent intermittent statements.
    Finally in September 2014 I received confirmation that the debt was cleared, but then in both October and November I received a threatening letter saying I was in arrears and they were taking action (even though the balance on said letter was £0.00!).
    In early December 2014 I received a further letter stating that there was an 'administration error' and that I shouldn't have been sent these; at this point I wrote a strongly worded letter back to them stating that I thought their practice had been appaling - how it had taken them over a year to confirm my debt was cleared, and that I believed continuing to send me statements and subsequently the threatening letters was actually scaremongering rather than any sort of error, and that they shouldn't actually have my details in their system at all anymore.
    I've recently received a letter apologising for the situation (more than I thought I'd get, I must admit), which explains that they purchase 'large portfolios of accounts in various stages of repayments rather than individual accounts. This means that on occasion an account is included with the sale which has already been settled', including mine. This isn't true, as I've been dealing with them for years, long before the debt was cleared.
    The main point of my post here though is that they have offered me £50 as a 'goodwill gesture', but I have to sign a disclaimer agreeing not to escalate the matter any further to any third party or regulatory body. This in itself gives me an inkling they want to keep the situation hidden...
    Truth be told, I'm not worried about the money as I wasn't expecting to get anything for my complaint, but if I go to the Ombudsman, is anything likely to happen or will they just tell me 'they've already said sorry, nothing more can be done.'?
    If Cabot are consistently doing things like this, I want to be able to provide evidence against them, but not if I'm going to be rebuffed by an independent authority.
    I'd appreciate any thoughts or advice
    Tags: None

  • #2
    Re: Cabot's actions regarding a cleared debt - can anyone help?

    Hi welcome,

    Indeed debts are sold in very large portfolio lots usually with the absolute minimum of detail, what they can happen.

    However your right to complain should not be sold for £50.00.

    What level of Cabot's management has dealt with this, do you make a Formal Complaint, requiring a full investigation and response within 56 days, after which if the response is unacceptable you can approach FOS.

    Most companies like Cabot are operating on " Interim permissions" from the FCA and reports of misdeeds will be considered when Licences are reviewed so Cabot would like to avoid being reported.

    Comment


    • #3
      Re: Cabot's actions regarding a cleared debt - can anyone help?

      Hi, thanks for your reply. I got the letter from a 'customer support consultant', though I must admit I'm not sure what sort of level in management that would be...
      I have to admit if they were to say to me 'what could we do to make it up to you', I wouldn't have an answer as it isn't financial recompense I'm after, I just simply want them to recognise that the way they went about it isn't acceptable. I hope that makes sense?

      Comment


      • #4
        Re: Cabot's actions regarding a cleared debt - can anyone help?

        " Customer (dis) service department, little knowledge and even less authority ( see company script parrot!!):tung:
        A complaint to Ken Stannard CEO Cabot Europe, marked Formal Complaint may elicit a more full response.
        As for financial redress make em pay their conduct is appalling.

        A report ( you can't complain) to the FCA after Cabot respond to the complaint.

        Comment

        View our Terms and Conditions

        LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

        If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


        If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
        Working...
        X